Review Time
The new owners of Neopets are doing a great job overall. I've just returned to playing and I've had a decently good experience. The ads for the free version are a bit too unreasonable, and the new pop-up telling me to deactivate my ad-blocker is just annoying. I'm also very disappointed about not being able to recover my past account without being able to name my Neofriends or items I purchased with NC Cash. I have ample evidence the account belongs to me but naming old neofriends and old items is just an arbitrary rule. I will not be purchasing Premium content until the issue is resolved. Both on principle and to protect my new account from encountering the same problem should something happen in the future
The new owners of Neopets are doing a great job overall. I've just returned to playing and I've had a decently good experience. The ads for the free version are a bit too unreasonable, and the new pop-up telling me to deactivate my ad-blocker is just annoying. I'm also very disappointed about not being able to recover my past account without being able to name my Neofriends or items I purchased with NC Cash. I have ample evidence the account belongs to me but naming old neofriends and old items is just an arbitrary rule. I will not be purchasing Premium content until the issue is resolved. Both on principle and to protect my new account from encountering the same problem should something happen in the future
I've been trying to get my childhood account back for over a month with no luck. Support sticks to a rigid script and doesn't read responses - part of the second half of questions for sensitive accounts is which email address the account was created under, and whether you have access to it, and more often than not I get told to submit a new ticket under that email address when I've answered I no longer have access to it. If you file an appeal, it'll likely be handled by the same person, at least that's been my experience. What point is there to having Blake M. review their own work? Comparing my experience to what I've heard online, success depends heavily on who your ticket is assigned to. Some support staff will accept supplementary information, while others won't and are extremely stringent to the point you'd think you were trying to recover a bank account, not an account for a kids' site. In the process, I even recovered my old Photobucket account in hopes the dated screenshots there might help my case, and was able to move that account from the same defunct email to my new one with no problems, even though they would potentially have a lot more sensitive information than my Neopets account. All in all, my experience has been extremely frustrating, and I hope they review the new process soon. It'd likely help if they weren't essentially forcing users to repeatedly send in tickets until they finally get lucky and are assigned to someone who actually wants to help. I'd love to come back, especially since it seems there's been a lot of improvements recently - unfortunately, account recovery hasn't been one of them.
the new TNT (The Neopets Team) TOTALLY understood the assignment 👏🏼 i played all through primary school, high school & uni. i watched it pass through many hands, & every moment of it has been crazy, sometimes leading to black markets off the site. i just picked it up again as a young adult - after a few year hiatus - & i can say it is currently under the best leadership it’s ever been in since the original creators retired from the game. honestly couldn’t be happier with how well it has targeted my nostalgic generation with all of its super funny, super relatable, super cute marketing on fb, insta & reddit. i love how they brought back all of the cherished old site art, so we no longer have to dream of our dream pets, how it made neopasses & extra pet slots to accommodate the userbase’s clear need to have multiple ways of expressing yourself, the new plots & related items & new neopet (varwolf) it has made, the dream neopet giveaway, & the amazing new app game that provides in-game rewards by being linked to your actual account! this community has always been picky & hard to please, but i have never seen it thrive so much since it’s early days. thank you so much TNT for everything you have done to resuscitate this nostalgic game for this vibrant community of players. thank you for keeping the childish innocence in tact for us too. love your work so much!!!
I forgot my password, so I logged out, clicked “forgot password”, and awaited the email that said it would arrive within an hour. That didn’t come, so it said contact support for help. What has followed has been an absolute nightmare. Not only have they not helped me, they’ve said that everything I’ve given them is incorrect, and all they give me is an automated response of what they need instead of clarifying what “item codes” means. I have sent them this information REPEATEDLY, i have submitted several tickets trying to talk to someone else, or a real person, or to get them to pay attention because they keep saying that I’m not me, yet they continue to take my Premium payment out. Why have “forgotten password” if you’re never going to send that email for a forgotten password? That is what I am trying to get, the original email I requested. They preach about community, but I felt completely unseen and confused by unclear directions as a ND person, and when I ask for clarification on something, all I get is “Sorry, that’s not right,” as though I’ve answered a question instead of asking one. It is NEOPETS and it has driven my anxiety through the roof, simply because they refuse to help me, they write me off and ignore me.
If I could give less than one star I would. 😡 This site that was great once has become pay-to-play cash grab with an horrible, greedy, stingy team. Ads everywhere, and everything remotely good is being locked behind a paywall. The community is reflecting this mindset by being toxic and horrible to non-premium users, mocking them for 'being poor' and not being able to afford to cough up money to spin a wheel. The site itself is riddled with many bugs and this team's communication is lacking and at times insulting. Not recommended. There are way more modern games, like flight rising, santae or the other neo clones. Go there instead.
What trigger me the most is how it works. I'm ok with rules or whatever, I mean works awful but ok.The problem is the price. They ask real money.I could understand for a good game such as Fortnite, we all known the concept between freemium, but not like that!The freemium sucks, you cannot even play, they ask real money... is a child game!!!Then the concept of poker. I'm a 29 years old lady and is ok FOR ME, but I won't let my 6 yo kid gambling!!! Is not child friend.Also whole the concept of "unhappy" or... I'm ok with explaining what is depression, ok, but not like that!Tamagochi was safe because had a sense and Tamagochi wasn't a black hole for money!!!Really... none here are saying WHY is not ok.Here motivations:A) is a child game but the lore is for the nostalgic adults;B) gambling, this game is a gambling game;C) real money needed, I will never let my kid using them.So, sucks for A and B and C motivations!!!!PS: for the "privacy concern" I don't use my personal mail.
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