Review Time
Let's start with I am happy that there is an attempt to revitalize the site, and bring back old players. It's not something that had to be done, but one of the rare millennials with money bought the site and the rights to grow it again.CS is understaffed, and the technical side is even sadder. There is a known glitch that people report of missing items and currency in the Trading Post - 'We can't fix anything we can't track. Sorry for the inconvenience.'You have many users reporting the same issue. Those are datapoints to save and revisit in an attempt to fix the issue, but no, it's "We're so understaffed, we're not even pretending we're going to fix it."There is also an issue of spending real life money an not receiving the on-site equivalent currency. But with staff being so understaffed, people are frustrated and angry - and this is after knowing that buying the currency through the site is already extremely glitchy, and having to go offsite to buy the cards to redeem.You can't tell me there aren't millennials like myself who work in tech who would be happy to help, or that there aren't staffing companies out there you can approach to get us an initial response to a ticket in less than 3 weeks.
As an ex-dev and current security consultant, I am professionally and personally offended at the state of this site after coming back since childhood. Trust me when I say it's as bad as it comes and the mistakes make me think that you only hire interns or WITCH companies. Why would I pay for premium if the site is broken, insecure, and I might be frozen for using a goddamn VPN???? VPN is basic at this point. It becomes a cycle where your customer base won't pray for crap and you then don't improve. Make a decision of if you want to be a business or not, Neopets. Very disappointed inner 7 year old here.
The team means well, I think - however they are so underresourced that they cut corners in MANY places, including but not limited to site security; protecting users personal data, and fair consideration in support tickets. They routinely banish users from the site without evidence of wrongdoing as part of their "freeze first, answer questions never approach". In fact, their team acknowledges that the sites backend is still open and accessible by anyone with the know-how. Don't spend any of your time or money here, assuming that you value it. They definitely don't. At all.
This company will never, ever improve.1.The Chinese own neopets (waves at NETDRAGON).2. WOKE run the company.3. LUNATICS run the asylum.4. WE ARE ALL SCREWED.It's like the least fun place to be, but at LEAST it has 4 working games, ZERO respect for the customers AND can, HAS, and will continue to absolutely PILLAGE and rabidly BITE it's fan base to DEATH.Like taking a vacation with Epstein, NO ONE IS THE SAME AFTERWARD AND EVERYONE HURTS INSIDE...& NO ONE WILL EVER SHOW UP TO DEFEND OR HELP YOU.DO NOT JOIN NEOPETS.COMIf you do after reading this, you asked for it.
This site brings back memories of when I was an annoying childI know the passwordbut they want the bloody data birth to my own accountI have access to the connected email accountbut no they won't send a reset linkinsisting you know the data birth you used on a 15 year old account that you set up as a child back in the age of the Internet when nobody ever provide real information on any websiteReally damn annoyingfor my other accounts I can work out the damage by the added friends so I can estimate the yearwe tries a day I'm allowed to get the data birthEven my god damn bank allows me to reset nearly any detail long as I have a link email addressYou guys need to allow the sameI even manually emailed you from the linked email address no replyDon't give one star reviews on this site brings up good old memories
My neopets account is over 18 years old. They had frozen it a few years back, don't know the reason why. Something to do with the password. I emailed them a few times to no avail, but then finally emailed and BEGGED for my account back and actually attached a picture of my license to prove it was my account and I wanted to play again. It really shouldnt have been that much work for a site that's practically dead.Anyway. back to recent times. I purchased Chomby Sushi, a rare food item that costs over 100,000 neopoints, and the food DISAPPEARED from the inventory. Purchased it again. DISAPPEARED from my inventory. Purchased it a third time. Finally was able to feed it to my pet -- it doesnt appear in my gourmet food club list! I opened a ticket, and they basically told me it's a known issue and they were filing the ticket away, and I will not be reimbursed neopoints!!! I'm out over 300,000 neopoints!!I had actually opened another ticket asking to be reimbursed my neopoints, and they completely ignored it.Mind you, what does it cost the creators to add this item to my list or give me back my neopoints? I also pay for the premium membership!!!They should be grateful I still even log onto the site because there are no games or ways to earn neopoints, let alone give them money every month. I am cancelling my paid membership after the charity corner.
My first ever neopets account stopped working. I couldn't login and the password recovery did not send a mail. Neopets gave 0 support and after 2 years, decided to fully delete it because it was inactive. Made a new account, after playing on it for a year, frozen. Another new account, after at least half a year, frozen. Another account... frozen. Each time 0 support or explanation as to why my accounts were frozen and/or how to unfreeze them. I wouldn't get a single response from them.Then I made another account, played on it for 2-3 years and it all went well. Until one day while trying to login the site asked me for my birthday. No problem I thought. Just fill it in and go. Except... it did not work. Tried every single combination just in case I might have missclicked while entering my date, yet nothing worked.Tried to use the password recovery option because I thought resetting my password might bypass the birthday check. No recovery email.I sent them an email showing screenshots of the original registration email I had received when I made the account as proof that I was the real owner. No ticket number, no response. Sent them a direct message on facebook asking about the email I have sent... no response.A while later I notice that they have read my facebook message, but decided not to respond.They fail to do their jobs and I don't understand why a company would waste money and hire people for customer support, if they aren't going to provide any support in the first place.This company does not give one 💩 about children or their users in general. All they care about is getting as much money as they can. They can't even seem to keep their security up to date.
Stay away from this site!You can spend months putting hard work into your account, pets, etc for them to turn around and freeze your account and accuse you of stealing pets or items and refuse to unfreeze account without giving you the benefit of the doubt. In the past, the site use to be fun but these days, more and more users are quitting due to TNT being unfair so heed my warning, just don't spend your time or money on this site. Go to one of the other pet sites like Subeta or Marapets who actually care about their user base.
Claim your business profile now and gain access to all features and respond to customer reviews.
Neopets.Com - Virtual Pet Community! Join up for free games, shops, auctions, chat and more!
