Review Time
Way too many ads to make it fun. I'll still log on daily to feed and take care of the pets I have, just for the nostalgia of it all and a break from life, but won't do the daily quests anymore as before what would take me 5 minutes to do is taking me 30 or more since I now have to play ad attack with the constant popups. So much for reliving a fun part of my young adult life -- I don't remember so many ads the first time Neopets came out but like everything else in this money hungry world, all they care about is the all mighty dollar ...
If you haven’t spent a dime on this game, you’ll be shoved to the side, and they don’t give a frick about you.You can only recover your account with purchase receipts, but if you never made one, tough luck, they’ll just keep closing your tickets with a copy-paste message. No Neopets for me, I guess. 0/10
Only had the free version, but there were so many adverts popping up it was like playing advert attack constantly. Then there were many video adverts that caused the games to glitch and made them unplayable as the characters just kept dying. It is an obvious ploy to get people to switch to the premium version as it is all about the money!
Literally scamming our family members with disabilities and others kids as well with the enticement to buy loot box assets only for accounts with them to be shutdown for invalid and erroneous reasons and to have automated scripted responses in support that shutdown every query without responding to messages at all. Revoked access to over hundreds of dollars of digital assets with no provided evidence or cause. Copy pasted replies to all users regardless of individual messages, queries or cases to automatically close them indicate they are not actually operating on individual support cases at all. Highly likely they are following automated scripts that both incorrectly flag accounts with no recourse or support and deny basic user support to the users.
The customer service is deplorable. Repeatedly copying & pasting answers, ignoring information supplied & completely gaslighting you. Closing tickets and stating if you submit a new ticket with information x,y,z they’ll ‘gladly’ look into it again. Insulting when x,y,z has already been provided multiple times. I’ve been playing for about 22-23 years, have spent into the thousands on NC over the years and Premium. I’m devastated at how they are treating players. Avoid like the plague.
Reading the other reviews here, same experience. Blake M. "helped" me by repeatedly asking the same questions and not answering or acknowledging when I answered them. Then when they couldn't help had the audacity to mark the ticket "solved" like they'd helped me in any capacity.
I adore, Neopets! it's my childhood dating back to the early 2000s. I remember having most of the TCG sets and games, and toys. So it's a wonderful feeling to be back and now being able to make millions of neopoints, and having my pets finally be faeries, with rare and expensive petpets. However, what I don't like is most of the silly rules that TNT has.. and it's not at all easy to get your old account back UNLESS you know the email which sucks. I had an old account dating back to 2005, but there wasn't anything valuable on there nor any trophies. But I for sure feel for those who wants to log into their old account and embrace all of their hard work and efforts.
This is the worst product and service of all time and yes I am talking about the new team Alice W (World of Neopets) is a rude unemotional robot and pretty sure she is AI. Neopets is dead don't give them any of your hard earned money.
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