newamericanfunding.com

4.9
4.9 Based on 180 reviews

As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has qui...

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Average Rating

4.9

/
5

180 Reviews

5 Star
95%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
3%

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El Santos Guzman Jose
They called me every single day, leaving unwanted voicemails. I never called back, and that should h

They called me every single day, leaving unwanted voicemails. I never called back, and that should have been a clear sign I was not interested. Even after I blocked their number, the calls continued and went straight to voicemail. They still kept trying to contact me.
I do not appreciate this behavior at all. I currently have my mother in the hospital sick, and during a time like this, the last thing anyone needs is constant harassment from salespeople who refuse to respect boundaries.
This is a horrible way to try to sell a house. These people are not your friends — they are salesmen trying to get your money, and they clearly do not care about anything else. The lack of professionalism and respect is unbelievable.
Do not mess with these people. Absolutely horrible experience.

1
Date of experience: Feb 25, 2026
Patrik
Your agent, Shannon Gutierrez, has persistently forwarded numerous emails and made frequent phone ca

Your agent, Shannon Gutierrez, has persistently forwarded numerous emails and made frequent phone calls originating from her organization, attempting to solicit my participation in financing or purchasing a property through her services. I have issued nearly a dozen cease and desist notices requesting her to desist these actions. Regrettably, she has disregarded each of these notices. Currently, I am in the process of drafting a demand letter to your organization, with the hope that seeking compensation will compel your company to address this matter. Your organization is in breach of the Spam Act enacted by Congress, as I have never provided my information to your company nor solicited your services; nonetheless, I continue to receive incessant emails and phone calls from this individual. I have exhausted all polite requests and now intend to escalate this issue to legal proceedings. I advise others reading this to exercise caution and avoid engaging with this company. Furthermore, her unsubscribe button appears to be nonfunctional, yet she persistently sends three to five emails weekly, accompanied by multiple phone calls.

1
Date of experience: Feb 16, 2026
Sam Hobbs
Working with Eddie Medina at New American Funding was an outstanding experience. He was incredibly p

Working with Eddie Medina at New American Funding was an outstanding experience. He was incredibly personable and easy to work with throughout the entire home loan process. Eddie took the time to personally walk us through several loan options to ensure we chose the best path for our family.

What set Eddie apart was his efficiency and the value he provided; his team offered significantly lower rates than any other company we researched. The communication from his office, including from his processor Nancy Nelson, was proactive and professional, keeping our file moving quickly toward underwriting. The closing was smooth and stress-free, and we couldn't be happier with the service we received. We highly recommend Eddie for anyone looking for a dedicated and competitive lending professional.

5
Date of experience: Feb 15, 2026
Ronnie Bennett
I had an exceptional experience working with Mr. Alan Kline at New American Funding for my home fina

I had an exceptional experience working with Mr. Alan Kline at New American Funding for my home financing. From our very first meeting, he was professional, knowledgeable, and took the time to explain every detail of the mortgage process. Financing a new home can be overwhelming, but Mr. Alan Kline made it feel smooth and manageable. He was always responsive to my questions and went above and beyond to ensure everything was ready for closing on time. I highly recommend Mr. Alan Kline to anyone looking for a trustworthy and dedicated partner for their home loan

5
Date of experience: Feb 08, 2026
mista hall
Bailey truly went above and beyond for me. I was in a tough spot and he listened without making pro

Bailey truly went above and beyond for me. I was in a tough spot and he listened without making promises, but tried... He tried and did for me. I am forever grateful.

5
Date of experience: Feb 01, 2026
Vicky
Exceptional Service from Jackie!

Jackie provided outstanding support! She made the entire experience seamless from beginning to end. It's truly wonderful to collaborate with someone who is knowledgeable and genuinely passionate about their work! I highly recommend her!

5
Date of experience: Jan 24, 2026
Ian Reed
Exceptional support throughout the home buying process.

The entire process was incredibly smooth thanks to the support team. As a first-time home buyer, I had many questions, and they were always more than willing to assist. The representative was consistently available to address all my inquiries. Plus, the e-signing feature made the closing process quick and effortless. Highly recommend!

5
Date of experience: Jan 02, 2026
Rodney Powell
Exceptional support from the team

My experience with the representative was fantastic as he and his team put in great effort to assist my wife and me with refinancing. Their communication was excellent, allowing us to complete the process efficiently due to their commitment.

5
Date of experience: Dec 25, 2025
Ida Rogers
A fantastic collaboration with the team

I had a fantastic experience collaborating with the team. They provided me with a reliable guide, and every time I had a question, the representative responded promptly, clearing up any confusion I had. I'm very pleased with their teamwork and will definitely recommend them for future endeavors.

5
Date of experience: Dec 24, 2025
Tanner Scott
An Exceptional Experience Throughout My Home-Buying Journey

I had an exceptional experience throughout my home-buying journey. From the very beginning, the representative went above and beyond in every aspect—far exceeding what my previous support could offer. They were consistently patient, proactive, and incredibly knowledgeable. Whenever an unexpected issue arose (and there were several), they were the first to step in, clarify what was happening, and guide me through the next steps. I was never left in the dark. They followed up regularly, kept me informed, and ensured the process continued moving forward, even when others delayed. What truly impressed me was their commitment. They treated my loan as a priority, not just another case. Every question was answered clearly, everything was broken down for my understanding, and I felt genuinely supported throughout. It was clear that they cared about helping me reach the finish line smoothly and on time. Thanks to their dedication, professionalism, and hard work, I was able to handle this stressful process with confidence. I am extremely grateful for everything they did, and I highly recommend them to anyone seeking a loan officer who truly goes the extra mile. Thank you for making this experience exceed my expectations!

5
Date of experience: Dec 05, 2025

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Business Details

  • As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.

  • email customerservice@nafinc.com
  • call 80045020107100
  • language https://www.newamericanfunding.com/

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