Name: newegg.ca
Telephone: 000000000
Rating: 1.6

Archie Baker Guest

Mixed feelings on memory return process

I returned some memory due to a defective module, expecting a replacement instead of a refund. Although they had replacements available, I received a refund instead, which cost me more in the long run. I could have simply kept the original and sought a single memory stick elsewhere.

Date of experience: Jan 21, 2026

Ginodrvita Guest

1 month ago

Hoped for a replacement, got a refund instead

I returned some memory because one of the modules was faulty, wishing for a replacement rather than a refund. They had replacements in stock, but instead, I received a refund. This resulted in me spending double to get the same type of memory. I might as well have kept the original and looked for a single memory stick elsewhere.

Date of experience: Jan 20, 2026

Claudia Rogers Guest

4 months ago

Frustrating order experience leads to lost sales

I’m writing this after my fourth attempt to place an order, facing ongoing systemic failures. My issues with the order processing and payment authorization have been unresolved for years. Recently, I tried to buy a birthday gift, but despite having enough funds, the system declined my cards multiple times. After the order was canceled, I turned to a competitor and successfully purchased the same item at a lower price, delivered within hours. This ongoing incompetence has cost significant potential sales, and I strongly advise others to be cautious when using this platform.

Date of experience: Oct 08, 2025

RM11 Guest

7 months ago

Order delay from promised two days to eight

My order was delayed from two days to eight, despite it being guaranteed for two days. The customer service and delivery experience were poor.

Date of experience: Jul 11, 2025

guska Guest

8 months ago

Quick sales, but customer service lacking

Sales were handled quickly, but the customer service experience was very disappointing.

Date of experience: Jul 01, 2025

Peter T. Guest

9 months ago

Overheating prebuilt computer with no support

I received a prebuilt computer that overheated and had other issues, and I couldn't get any help. They were quick to sell the computer but provided poor communication and quality control. I might consider buying parts, but anything prebuilt is a no-go for me.

Date of experience: May 28, 2025

Oswald P. Guest

9 months ago

Warning against potential scams

I caution against using this platform. I experienced a scam from a third-party vendor, with no proof of delivery for a purchased computer. Despite reaching out, I received no refund.

Date of experience: May 05, 2025

Luther Sanders Guest

1 year ago

Issue with a Windows 11 Pro key

I was disappointed after purchasing a Windows 11 Pro DVD that worked until a recent update deactivated it. After contacting support, I was told the product key had been used on multiple machines, and I received no follow-up. I no longer trust this platform and plan to file a formal complaint.

Date of experience: Jan 15, 2025

AH Guest

1 year ago

Bait and switch experience

I ordered a desktop but received a laptop instead. They insisted on receiving the wrong item before shipping the correct one, and then they refunded me instead of fulfilling the order. This felt like a bait and switch tactic, and I won't be purchasing again.