Review Time
Signed up before and used their subscription for a short while and cancelled due to not using. Requested they delete the account and associated data as I don’t want this stored unnecessarily. They’ve ignored two data deletion requests as you have to fill in some silly form on their website. In breach of GDPR regulations and not good enough.Update: I replied to their reply asking for more information. They have then proceeded to ignore me and have not deleted my account or reached out.
Like a lot of reviews, poor experience. Ordered a gift subscription without reading trustpilot. Gift was for Christmas but stipulated next issue following Christmas. First issue will be 6th December, when I rang to query it, they said nothing can be done it’s already processed. Enough said.
Cancelled my account with New Scientist in March 25 i now find i was charged for a subcription via my debit card on 30/10/ 2025. Ihave had no contact from the outfit since March this year after they willfully bombarded me with e-mails. They are a total mess as a company
New Scientist used to be a rigorous update on the latest scientific world, but now it is little more than a self-help magazine touting alternative remedies that have been proven time and time again not to to be usefully effective. IT hypes them because they have not checked that when a desperate researcher from a minor university says "it's still in its infancy", this in reality means it been tested every three years for the last 30 years to no avail, and that's why no bigger tests are done and that's why it's "still in it's infancy". There are a host of articles that follow this patter almost every week. They have found that touting this quackery under the guise of their old, (but now unwarranted reputation) of being good science reporting, sells magazines: clearly that's all they care about.
Back in the '80's I was a physics teacher. I had a subscription to New Scientist for myself and many A Level students for £1 a week. Then New Scientist put this up to a value way out of my reach, let alone the students. I asked why they did this. They said "Because we can." We cancelled our subscriptions. Yesterday they said I could get free subscription to their weekly email letter. I subscribed. They haven't changed. I get an email for free but I can't read any of the articles without paying.
The content itself is ok, I subscribed to get away from politics in mainstream news. I’m a physicist and a sports scientist. However, the way they trick you to pay subscription is terrible. They don’t make it clear how much you’re paying after the trial period and you can’t cancel on the app. I ended up being charged £65 quarterly!
Firstly I have enjoyed the magazine for a number of years but their subscription and customer service departments are dire!The card I was using to pay my annual subscription was lost so I had a new card sent to me but when renewal time came round the number on file was rejected. My fault not theirs. They asked for new details which I provided but then said that didn't work either while I know it does. I phoned them and a lady said it could well be their fault as it happens a lot but nothing can be done as they have now cancelled my account. That's it. No more New Scientist!I have had a reply from them. But it really makes nothing any clearer. Yesterday after my post here I received an Email from them thanking me for my payment (you remember the one they said they were unable to take) so I Emailed them seeking some sort of vague clarification. So today another Email arrived saying that they confirm my account is cancelled due to non-payment but to tell them if any payments are taken from my card. In other words neither they nor I have any idea of what's going on!They should change the name from the "subscriptions department" to the "Basil Fawlty" experience! It's such a shame when the magazine itself is so good.
Broken Promises & Rotten Servive.Copy of email I just sent:HiNo, don't send a replacement issue.When an issue doesn't arrive, I buy a replacement from my local newsagent.So there's absolutely no point whatsoever. None at all.This is why I opted to extend my subscription for both missing issues.Also your website agreed to extend my subscription in both cases.When you send me the confirmation email, that's my signal to buy my own replacement copy.But now, after 3 months, you are breaking your promise.So I've wasted my money at the newsagent.And wasted 3 months of my life sending you email after email after email.And receiving nothing but more frustration.When you make a promise I expect you to keep it.Why do you make this so difficult, please?
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