newscientist.com

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1.1 Based on 41 reviews

Science news and science articles from New Scientist...

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Quick to take unauthorized payments, slow to return them

Same as the majority of the reviewers, I signed up to the trial offer expecting paper copies of the magazine delivered to me.When I realized that I was only given access to the online version, I emailed them asking how much it'd be to upgrade to the print version. They switched it for me straight away, no questions asked. Considering I was only inquiring, I thought it was suspiciously easy at the time but hey, that's what I was after.I realized my gut feeling was right when I checked my bank balance a few days later and realised they'd charged me £65 for the joy! I had in no way agreed to that charge in my communication with them so I emailed them straight away asking for an explanation and a refund.This happened over a week ago and despite me chasing this payment once already, all I've had was a few robotic responses back and no real timeline given for when I can expect to see it.Never would have thought the operation behind this publication was so terrible. Avoid if possible

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Date of experience: Jun 01, 2021

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