Review Time
I paid for a years subscription last year (around £160) and I emailed them to cancel it from Nov 2021, since a lot of the items were extra.They acknowledged, but when I looked at my N.S. account, the cancellation was from Nov 2022. i.e. They were hoping to debit me for another year.The subscription was very expensive and in spite of the advertising on their website-'Sign up now to get every issue direct to your inbox each month' - you cannot actually download the magazine on a desktop PC to read off-line unless you have the smartphone reader app, which, I am told by their helpline, expires with your subscription. Whether you can access downloaded issues after expiry, remains to be seen. This used to be an up market magazine. BEWARE!
STAY AWAY THIS IS A CON!!!!THEY GIVE YOU 6 MAGAZINES FOR £1 BUT IN THE SMALL PRINT THAT I NEVER ONCE SEEN THEY AUTO RENEW A SUBSCRIPTION I NEVER SIGNED UP TO. I HAVE NOW BEEN CHARGED £65 OUT OF NO WHERE WITH NO INFORMATION BEFORE OR AFTER FROM NEW SCIENTIST.ANOTHER COMPANY JUST WANTING TO CON PEOPLE.YOU THEN NEED TO JUMP THROUGH RINGS TO MAYBE GET A REFUND. HAVE REPORTED TO OTHER AUTHORITIES
I have the app on my phone with no problems. But if I try to access it on the laptop - forget it. It's always wrong password. When I reset the password and resubmit, it says too many wrong password attempts, try later. So I try later and the same thing happens. I would've thought the Scientist bit in the magazine title might have have implied a bit of technical proficiency, but hey what do I know?
I subscribed for 1 year, using a student offer. I did not know that the subscription would auto-renew. At no point did new scientist communicate this information to me. I didn't read the magazine at all (still have most issues wrapped in the cellophane they were sent in, as my circumstances changed and I'm not at home most of the year). I definitely would not have spent £150 on a further year's subscription. I had no notification of the renewal, that they took more money out of my account, or anything. I found out only when I checked my bank account. I emailed them immediately to ask them to refund the money. I was told that they would refund £90, as this was the pro-rata refund. Not great, but better than nothing. I assumed that this would be done, as they promised. I checked my bank account several months later - no refund. I emailed them again to ask where it was. Now I've been told that there will be no refund! I am in absolute disbelief that this magazine would treat it's customers so badly. I will never read another copy, and have shared this story with social media, so that other people won't fall into this scam. I'm now seeking legal action, as I'm sure that these scam rolling subscriptions must be illegal - not to mention the broken promises from customer service. I just never expected this from (what I thought was) such a well-regarded publication. However, reading these reviews, it seems that their good image is just a facade and they are nothing but scammers. I look forward to doing my part to exposing their shoddy treatment of subscribers!Edit: I posted what happened to their facebook page and was promptly contacted and given a refund. So if you have trouble with these people, expose them in public to force them to act decently.
I came on here while trying to decide whether to re-subscribe to the latest offer and it was interesting to read other reviews! I had trouble before but was beginning to question whether or not I was somehow at fault - I now see I wasn’t alone in my experience. Basically I had to call 3/4 times to try and cancel my subscription and each time they had lost the record of my previous call. Eventually they agreed to refund me some of the issues, however I was sent less than the agreed amount. And when I called, guess what... the record of that conversation had once again ‘disappeared’! From the beginning I also found the information in my account online misleading as it it seemed to imply I did NOT have an active subscription with no info on next payment date. I gave this feedback to the call handlers and they seemed uninterested. Not great! However, I do like the magazine itself, and find it a stimulating read.
I have been a subscriber for years and liked the publication. The admin and their systems however are useless and infuriating. Their database seems to be based on post-it notes stuck on a fridge. They can't cancel an email address, they can't communicate a renewal, they change subscriber number at will and are reluctant to give refunds based on their errors. Friendly customer service don't do what they promise. I am convinced they are in breach of data protection regulations and am about to report to the ombudsman how they handled my personal identification data. What a shame that a good writing is spoilt by incompetent administration.
Monthly update for August 2021...This has been going on all year.So here's a copy of email sent this month. (ho-hum!)-----------------------------------------------------------Hi Charlotte,Humbly suggest that you check your database for all the other complaints that I've made this year on exactly the same subject.Look carefully at previous complaints and you'll find my account/membership number, which NS keeps asking for and which I keep sending.It's printed on the address label when my paper copy of New Scientist arrives.So, in the past, I've scanned this and sent it to you. Not that it made any difference.Unfortunately, I can't scan the label this week because the paper copy of New Scientist is late . . . Again.I guess it might arrive Monday.Or maybe Tuesday of next week, a day or two before next weeks issue is distributed.But not to worry. I went down the supermarket last Thursday and read this weeks copy there.Ho-hum!But you should be able to find my account number in any of the previous complaints I sent.There are plenty of them, given that I complain each and every month for most of this year.It's now August and I'm still complaining . . . doesn't time fly!And especially given that I can sign in to my account with this email address.So I can guarantee you that it's on your system, and has been for many, many months.. . . On & off.Oh, and by the way, this is the standard reply I get every month from New Scientist:We would like to apologise for the service you have experienced with New Scientist.Please contact customerhelp @ newscientist.com and we will investigate this further.Kind regards,New Scientist Customer Help
I find that this website is mostly garbage. It lures you in with usually a nice picture and a quick title. Then when you read the article you find it's like something you'd expect to see in the national enquirer which for those over in Britain is basically a garbage newspaper. Most of the scientific evidence they have is unproven at best. Personally when I see it more often than not I just scroll right past because I know it's not worth reading because like I said in most cases a lot of it is garbage
This is the worst paid for app I have ever used. It just does not work, reporting errors every time time I try to drill down on an article. I agreed to be a beta tester for audio offering, Doesn't work either. Website okay apart from adverts , rather annoying since I paid a yearly subscriptin
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