Review Time
Horrible experience. I bought a subscription for my dad as a gift. Purchasing the product was a nightmare through their broken website. The app would not work. Customer service was horrible and incompetent. In the end, I wasted hours trying to get this online. I bought a year subscription and it never got used once.
(update below)I discovered that the company kept my credit card on file, so I wrote as asked them to delete it. The response I get did not address my question; it only told me how to cancel a future renewal. Avoid this company unless you want to lose control of your cards.(update, in reply to the company's response to the above)Thank you for your prompt reply. I subsequently received email indicating that you retain my card on file -- but it's encrypted, so you can't use it to charge me for renewal. This is nonsense. My yearly subscription was paid, so you have no reason to keep my card on file, encrypted or not. I ask you again to delete all record of my credit card.FYI, here is my original email:"You have my credit card number on file. Please delete this immediately, as I do NOT EVER leave my credit details after I've paid. Thank you!"Here is your response:"Please be advised that this subscription to New Scientist is paid by continuous credit card authority. The subscription will renew automatically unless we receive a cancellation request and then no further payments will be taken."You have yet to address my security issue, so still not acceptable.
I've subscribed for 3 months and my plan inclyued printed magazine on 26th of December. I havent gotten an issue by 6 of Februray and when I contacted they told me they have sent but it is probably lost in the mail. It's 20th of February and still no issues. But I get deliveries from China on time. And again from Britain. So it is not that difficult, is it?
Count the titles containing a question mark, the words "may/might", "can/could/should/would" or anything else defining the article as guesswork, add Netflix and book reviews and you'll realize New Scientist has hardly anything scientific to publish anymore. Historical scientific data is forever hidden behind a subscription fee, where NS declares itself owner instead of the scientists who did the research. This revenue model is sick and needs to be replaced urgently.
Having subscribed for a trial period of NS, I can certainly relate to the reviews here. What bothers me big time is the plethora of animated pop up ads. Very hard to read an article while being distracted by ads jiggling around on the page. Having paid good money to read the magazine on line, I don't see why I should have to put up with this unwanted rubbish. After much thought, I have decided cancel and just by the mag from my local newsagent.
These people just don`t let go, they keep spamming after sub finished. Beware, they will inundate you with e mails and even phone calls. There is no-where on e mails that has an unsubscribe link. They are pests and I didn`t like their very expensive magazine at all. Waste of money. I would not recommend a sub to anyone
After the prices were raised I can get 71 percent cheaper - ...what a laugh!I really don't care how much the print and the post may cost you. If you have something to share you can make a subscription just for the web at a reasonable price. In order to get information is no really need for print anymore.Running for easy money to satisfy the urgent pleasures. You are just another bad example of covetousness.
New Scientist renewed my subscription, without my permission, after sending me a letter that stated I would have to contact them to renew. I was told that I would not be refunded, but the new subscription would terminate with the issue dated 1st January 2022. The last issue I was able to download was 4th December! This company is dispicable, I believe that is twice that they have stolen from me. Avoid.Update:Clearly customer services are not reading these reviews, just picking out keywords!Update 06/01/2022:After getting in touch with New Scientist through Facebook on 18/12/2021, I have still not had the issue resolved. I received a Facebook message yesterday and was told that they had not received an email from me. Sent them a screenshot of the email and also their email confirming when my subscription ran out. I found the thread in my deleted emails and restored it. If you are foolish enough to subscribe, keep ALL your correspondence. They seem to be working off the premise that you will not! Awaiting their response...
No information about the increase of subscription - my charges almost doubled without them even trying to send me a message. Of course, I cancelled it immediately - after years and years of being a loyal customer. You could at least respect your subscribers enough to let them know about the changes. I could have considered it, but now, of course, i will never even think about it. A disgrace.
I am absolutely shocked and disappointed that New Scientist has attempted to justify increasing the subscription to the tune of 33% on previous year's price!And a whopping 43% increase on what was charged just 2 years ago!I could perhaps understand a 5% or even 10% increase, but a staggering 33% more - from £55/qtr to £70/qtr.No other annual fee of any sort, whether it be for energy, broadband, or food, has increased to such an extent.Unless there is some huge demand for, or severe global shortage of magazine paper or printing ink, I cannot fathom how NS can justify the hefty hike.The decision to cancel my loyal subscription comes with much disappointment - as colossal as the increase itself. Doubtless there are many other loyal subscribers who share my sentiment.I might reconsider subscribing again in a few years' time, when and if your quarterly fee is a little more palatable. I won't hold my breath though.For now, I am so utterly gutted that I have to give up what has been enjoyable reading for so many years.
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