Review Time
Don’t do it - absolute thieves - they will steal money from your bank account - do not give them card details - only pay for advertising on invoice by bank transfer They took £3690 from my bank account in 5 payments on one day instead of £425 and I have been fighting for months to get the money back Now I have to go legal Do not trust this group not to rob you
We love our daily newspaper and have been customers for years. Our lovely delivery person is on time and pleasant each and every day. Recently I had to call the newspaper office as I did have a query. I was very impressed with the customer service I received and they sorted my concern there and then for me. I was also informed of their Newsquest Rewards programme, that I can use, Its brilliant. I used it for my Christmas shopping and ended up saving about £25. If you don't have it I can highly recommend it.
As an existing subscriber to Lancashire Life magazine I checked the cost of 12 months subscription prior to renewal. The cost on the subscription was shown as £35.99 so I went ahead and renewed my subscription. Once renewed a total of £39.99 was taken out of my bank. I submitted a question to the company asking why existing subscribers have to pay £4 more than new subscribers. I have now received a response, although my question has not been answered.
I emailed customer services after being without a digital copy of the Northern Echo for three days due to a technical problem. I'm still waiting for an acknowledgement and it's still not resolved. This is a very poor service and not what I expect from the Northern Echo.
I have been a customer of this company since 2014 and have received 5 star treatment from day one. In hail rain and snow the delivery driver has delivered my Daily Express on time, before 8am. I can't praise this company too much excellent customer service, I have no hesitation in recommending their newspaper delivery service.
I called the customer service team as I had not received my newspaper. They were polite and courteous and explained there had been an issue with my normal paper boy and that I would still receive one later that day as promised which I'm pleased to say I did.
(Sarah Berry, can you help us?)My 79 year old widow mother is getting escalating debt collection emails from Credit Controller @ NewsquestMany weeks of her knocking on doors to find where her lifeline papers have been going. She called the call centre and it was mutually agreed to stop. She sent letters, but then the letters keep coming...Addendum: After breaking through the hostile customer care front line we managed to get to the financial controller who admitted this was wrong and stopped the process.
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Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.
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