Review Time
I have been with Newsquest for many years up to now it’s been ok give or take a few blips,but I do object to my paper being thrown over the gate in the pouring rain,it’s filthy soaking wet and unreadable,and I have to pay for this,it’s not on, I need a phone number to call and sort this out.,because I want a refund.any help would be appreciated. Thanks
If I could give a zero rating I would. My elderly father has his papers delivered by this company. They often are not delivered or arrive very late. Last Sunday and Monday they did not arrive at all, and my sister and I tried to report this on their misleadingly named helpline, which is automated. When my sister phoned the wait was apparently 30 minutes, so she asked for a call back, which didn't happen. When I phoned later in the day I was told the wait was 1 hour and 50 minutes!! She called again this morning was once again unable to get through. Needless to say my dad is cancelling his subscription. I would not recommend this "service".
When my local newsagent closed they sent all of our details to Newsquest. I contacted Newsquest and advised them I did NOT wish to have an account with them and asked them to delete all of my details in accordance with GDPR. This morning I have received a bill for £12.84! I do not owe them any money as they have never delivered me any newspapers. I have been unable to get through on the telephone. Clearly they have breached their GDPR obligations as they have retained my details without having a business need to do so, therefore I will be reporting them to the Information Commissioners Office.UPDATE- in the interest of being fair, I can report that Sarah from Newsquest has contacted me to confirm that the invoice has been cancelled and she will ensure my details are deleted. If I receive any further bills I will update my post.
I wanted to order some back copies of the Eastern Daily Press. I had to e-mail them, they replied with ring a number which I did. They took my details with a promise of "We will get some one to ring you to take payment and then we will post them onto you" Well after two further phone calls over 14 days, I was told,"We'll get back to you" "I'm chasing it" but still nothing. In the past you simply walked into Prospect House on Reuen Road in Norwich and bought them over the counter and if they were not immediate, you ordered them with an option of collecting or posting them out to you.You cannot do this any more. The latter option took a matter of about two days for the papers to arrive in the post. No, Newsquest have decided to make it as complicated as they can for the reader and one is getting fed up with empty promises. A pity because the publication its self serves the community well and in its columns it takes a balanced view in its opinions. However, customer services are poor
Disgusting company. My elderly and confused mother-in-law was persuaded to set up a subscription then they wouldn’t let her cancel it. She phoned them up, told the canvasser and even stuck a note on her door but still they kept delivering. Appalling, targeting vulnerable people living in sheltered accommodation.
As small advertisers with The Herald newspaper, we remember a good and effective service, when we placed a classified advert, 12 years ago. Unfortunately, the service now seems to have seriously deteriorated. We've spent hours, trying to make sense of telephone calls with silly excuses, and semi-literate emails. Eventually we became very annoyed indeed. After weeks, we've still not been able to place our advert. We keep trying, as we really do want to reach the helpful readership (we are Herald readers ourselves)! However, it is a very disheartening experience. How this 'service' seems to have ongoing difficulty in writing a few lines of text with clarity, and without errors (such as careless word repetition) is perplexing. They also seem unable to answer basic questions such as, 'Can you please give breakdown of costs?' It's delay after delay... Perhaps they don't want small advertisers. We've agreed advert. cost of £320+VAT - it's baffling, that they can't progress copy in a sensible, straightforward manner. It used to be a hassle-free process.
They fleeced my 82 year old nan into signing up and yes they did deliver the paper but it was so hard for her to cancel, Then they threatened her with bailiffs for £17 which she had thought she had payed already, local newspapers are crooks in colchester
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Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.
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