Review Time
I have had my paper delivered to my house for approximately 15 years, at Xmas the papers stopped coming and I put it down to coronavirus lockdown so didn’t think much of it. I rang them today as after going through bank statements I could see they were still charging me, a total of £81.23 since papers stopped. I rang newsquest and a lady called Julie answered. She was very very rude, completely unhelpful and unprofessional. She’s a disgrace to their company. If I had been offered a reasonable explanation and a refund I would be happy but she said she had to go because she might get another call!! I’ve cancelled direct debit now and will wait and see what happens.
My mother is 91 and had to go into a care home; when she did so the newspaper delivery was cancelled and their final bill was paid promptly. Since then they have sent her letters and demands for payment for papers she has never received causing some upset. I have written to them about it but they never reply.
Worst company customer service I came across in my life. We have cancelled direct/debit by mistake and wanted to make it back, after 2 weeks unsuccessful attempts to get hold of them I decided that we just want to finish with them forever. All this time we were getting nasty letters saying, that’s we owe them money and we have to pay. But how? I would like to pay you and never hear from you again, but no phone numbers answers. I’ve tried all of them, accounts team etc. One lady called me back, took my details and promised that I’ll be contacted by customer service in 48hrs, what never happened. After 3 weeks I finally got hold of one lady and guess what she did? She said I’ll transfer you to another employee (they have discussed my case in front of me, while I was on the line) and I ended up talking to answer machine again, not employee. How does it happen? After that I called again, nobody picked up. I’ve left at least 6 voice messages on different phone numbers and nobody! called back. I’ve sent them emails too, but emails come back saying that it’s impossible deliver the email. Great company who positioning themselves as one of the best ones in UK in media 😂 Awful! You must be ashamed of that
They are witch hunters for the police and print incorrect court information about people who make formal complaints to professinal standards about police officers ruining peoples lives that say anything negative about the police in court then they refuse to remove information from their website despite knowing it to be incorrect they are controlled be the local safer neighbour teams and print everything the police request
It was good to see the article in the Wimbledon Times highlighting the struggles many customers are having the with travel arranger iglu / iglucruises. The breaches in the package regulations in not refunding customers within the required time frame needed to be exposed!
Hanson Roofing and Building Ltd is running full page advertisements in the Southend and Basildon Standard newspapers using the Home Improvement Protection (HIP) logo. HIP provides insurance backed guarantees for consumers BUT only if the trader is registered as a member. This trader is NOT a member, and using this logo is a breach of the Consumer Protection from Unfair Trading Regulations 2008. Both the Head of Content and a journalist who had written an article about rogue roofers operating in the area (how ironic) were contacted but were not interested or concerned enough to respond or do anything about the advertising in their paper that breached legislation and was clearly being used to deceive consumers. Clearly these newspapers were more concerned with protecting their advertising revenue than any duty they might have to readers/consumers who may be taken in by false advertising. SHAME ON YOU SOUTHEND/BASILDON STANDARD
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Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.
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