Review Time
First, I’d like to say the customer service does get back to you……unless you want their promised refund. I bought these eye pads, with extra gel pads. The pads malfunctioned. I sent a video proving it. They sent a new set, same malfunction. Sent another video proving it.
First it was the generic, “ Send us 3 dated pictures, time framed within 3 months. One can not do that if they don’t work. The second response; “ Mail it back to get a refund”. It’s impossible to mail it to China. Third response; “ Get a partial refund and we’ll send you this wand product, for free”. I wrote back I wasn’t interested in a product that may, or may not work. I want the promised refund..
No answer.
I don’t think I’m the only one dealing with this.
I would not recommend this to anyone.
The customer service representative was a pleasure to work with. They responded quickly and had a fantastic attitude. My concerns were addressed promptly and professionally. I can't wait to receive my replacement items. I've already noticed a decrease in puffiness around my eyes after just a few weeks.
I ordered my eye pods on November 27th and still haven't received them. I've attempted to reach customer support, but the phone number on the website is non-functional. I also emailed them and received no response about my package's status. This experience has left me very dissatisfied.
I placed an order for my eye pods on November 27th and have yet to receive anything. I've tried contacting customer support, but the phone number on the website doesn't work. I also emailed them but got no response regarding my package. I'm very disappointed.
After purchasing a product, I realized I shouldn't use it due to a medical condition. I contacted the support team for a refund and was given two options: keep the product with a discount or return it for a full refund. I chose to return it, followed their instructions, and received updates until the refund was credited. I would order from this service again if needed. Very professional and efficient.
My interactions with customer service have been very positive. They promptly and respectfully answered my numerous questions in the first month. Today, I had an issue with an auto shipment, and they quickly resolved it. I'm very pleased with their responsive service. Thank you!
I ordered the eye pods after seeing an ad on social media. I was excited to receive them, but the order was incorrect. I emailed customer support on a Sunday and got a quick response. They resolved the issue within 24 hours. I've just started using the product and hope it helps with my concerns.
After using another product with disappointing results, I noticed a significant difference with the Eye Pods. When one pod started having issues, the customer service team assisted me in getting a replacement quickly and easily. Exceptional service, which is hard to find these days. Highly recommend!
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At Newtiful, we're redefining beauty care with a focus on individuality and personal empowerment. Our mission? To make advanced skincare and hair care technology accessible and effective for everyone.
In a world where beauty often means chasing perfection, we believe in celebrating each person’s unique journey. Our range of innovative products, from the rejuvenating HairPod to the transformative EyePods, is designed for all genders, ages, and skin types. They're not just tools; they're your partners in achieving radiant skin and healthy hair.
Join us at Newtiful in embracing your natural beauty with products that cater to your specific needs, helping you feel confident and beautiful in your own skin.See more
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