Review Time
It was an astounding experience. Everything was perfect, the vocals and the music accompanied by such a realistic decor. A huge round of applause for the actors and orchestra, who did an amazing job of making the public feel immersed in the storyline.
I was very concerned about modifying my tickets for my wife’s birthday. After several attempts to reach someone I was finally contacted by Alejandra. She stayed with me the entire time until the issue was resolved. Alejandra, thanks for your dedication and time to make this whole. You’re the best!!!!
I had a wonderful experience with customer service! I was worried that I had made the wrong choice by not purchasing directly through the specific show/theater. The chat feature didn’t work great, but Lewis, the customer service rep saved the day!
I purchsed tickets on the wrong date and immediately requested a refund. It is impossible to call them but the chat bot takes you to a certain point and then a human follows up if necessary. Finnian from customer service sent me an email and said my order was eligible for a refund and he was checking into it. Jenny then offered me a credit voucher, but once I said I preferred a refund, she responded within 5 minutes (!). Thanks so much Jenny! All of this took a couple of days, but I would use the website again. The price of the tickets was actually cheaper than similst ones on the official (Telecharge) website and they were more flexible about the refund (or credit).
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