nhsapp.service.nhs.uk

1.2
1.2 Based on 41 reviews

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Average Rating

1.2

/
5

41 Reviews

5 Star
2%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
93%

All Reviews

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Review Time

Kirk Ross
Frustrating number of reminders

The quantity of SMS reminders is frustrating; two would be sufficient, but I've received six for a single appointment over the past two weeks, along with a letter in the mail. Seriously, does the service not recognize how much money is already being wasted? They need to tone it down.

1
Date of experience: Jan 02, 2026
IJustKillYou
Zero stars would be appropriate

If there were an option for zero stars, I would choose it. The service is utterly ineffective; the login process is broken, and I've been passed around without resolution. My healthcare provider says it's not their issue, yet the messages instruct me to contact them. It's a complete mess.

1
Date of experience: Dec 26, 2025
Gwendoline Howard
Overwhelming reminders

The reminders via SMS are overwhelming—two would be sufficient, yet I've received six for a single appointment in the last two weeks, alongside a letter in the mail. Seriously, does the service not see how much money is wasted already? They should reduce the frequency.

1
Date of experience: Dec 22, 2025
Abner B.
One of the worst apps to use

There are broken links on the website related to the app. The user experience is dreadful. Each time I attempt to log in, it claims my details are invalid, forcing me to create a new account, which erases all previous messages. I've spent the last half hour trying to log in, and why must I send pictures of my ID and a video every time just to view my messages? A terrible experience that I wouldn't recommend.

1
Date of experience: Dec 18, 2025
Emily P.
No stars would be my rating

If I could give it no stars, I absolutely would. Like many government initiatives, it feels like a useless endeavor. I can't even log in now. I've decided to abandon the app entirely. Ignorance is bliss.

1
Date of experience: Dec 16, 2025
A complete waste of time

I provided all the necessary details, but then they suddenly required photo ID. I complied with my driving license, but they claimed they couldn't read it. I tried again, and then they asked for a video of me reciting four numbers. That didn't work either. I even wrote the numbers on paper, but they were in mirror image. It would have been faster to walk four miles to speak to someone in person. I rest my case!

1
Date of experience: Dec 15, 2025
Beau S.
Dependent on user input

It seems to rely heavily on the accuracy of user input. For me, it has limited utility as it isn't consistently updated. I believe it has a long way to go before I can consider giving it more than a one-star rating.

1
Date of experience: Dec 15, 2025
Jonas
Missing consultant letters

Several letters from consultants are missing. Where could they be? I need to access all documents again. The communication is severely lacking.

1
Date of experience: Dec 10, 2025
Cecily Cooper
The worst app I've encountered

This is the worst app ever and a total waste of time. I was instructed by my healthcare provider to book a COVID/Flu jab through the app. I found a nearby pharmacy and booked appointments for myself and my partner, both in our 70s. The day before, I received a text stating they were out of stock and needed to rebook. I tried a different pharmacy, a 20-minute drive away, only to find the pharmacist was on holiday and couldn't cancel appointments. On our third attempt, we showed up, and only the COVID jab was available. This app is as useful as a chocolate teapot!

1
Date of experience: Dec 08, 2025
Jacob Adams
App lacks important information

The app fails to display any of my consultations, making it virtually worthless. The only notifications I receive are appointment reminders; otherwise, it serves little purpose.

1
Date of experience: Dec 08, 2025

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