ninelife.hk

3.9
3.9 Based on 87 reviews

...

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Average Rating

3.9

/
5

87 Reviews

5 Star
47%
4 Star
31%
3 Star
5%
2 Star
0%
1 Star
18%

All Reviews

Filter Reviews

Review Time

David Xiong
Placed an order 3 weeks ago, no updates on shipping. When chased gave an estimated delivery date of

Placed an order 3 weeks ago, no updates on shipping. When chased gave an estimated delivery date of 10 April (which has come and passed), no proactive messaging despite missing the deadline. Emailed again - response is “just checking”.

Terrible service.

1
Date of experience: Apr 11, 2026
David Xiong
Unexplained delays - terrible customer service

Placed an order 3 weeks ago, no updates on shipping. When chased gave an estimated delivery date of 10 April (which has come and passed), no proactive messaging despite missing the deadline. Emailed again - response is “just checking”. Terrible service.

1
Date of experience: Apr 11, 2026
Georgie Ko
Grounding Sheet is really something!

Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems better too! Now, I think I can't sleep without it!

4
Date of experience: Feb 04, 2026
A Tan
Good options

Good options

5
Date of experience: Dec 23, 2025
Fred Lam
Responsiveness

Quick response to the order and follow-up updates on the progress of the delivery

4
Date of experience: Dec 12, 2025
Sammy Rendell
The process of ordering and tracking…

The process of ordering and tracking the delivery was very easy and transparent. The item i purchased was delivered on time. I will use this service again and recommend to others.

5
Date of experience: Nov 28, 2025
Samuel Lau
Package is good

4
Date of experience: Nov 04, 2025
Purchase of Saffron

Everything step is smooth but it takes a bit long to receive the order.

4
Date of experience: Nov 03, 2025
Banter
Not a Hong Kong company

Ordered a product. Taking over a month to deliver. Not a difficult product to ship (vitamins) and there is no issue on customs etc. No reasons given and poor communication overall. I believe that the company is based in India which reflects that this is NOT a Hong Kong company Look forward to hearing from you on this message stream. If you are that confident - you should have nothing to hide The fact that i have received no email, despite your response, reflects my original position

1
Date of experience: Sep 25, 2025
Happy Customer
Product arrived in good condition and…

Product arrived in good condition and as described. Took longer than expected for transport

4
Date of experience: Aug 20, 2025

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