Name: ninelife.hk
Telephone: +85230016399
Rating: 3.9

Jaden Harris Guest

Extremely bad company - MOLDY FOOD ITEMS

Extremely bad company. I ordered 3 loaves of Katz Gluten-Free Oat Bread and 1 pack of New Grains Gluten-Free Blueberry Bagels. After waiting 3 weeks (no expected shipping is given when you order), I am shocked to receive the items in such completely inedible condition. All 4 food items arrived moldy throughout. It is absolutely disgusting and unacceptable for food items to have been shipped in this condition. There is a foul smell coming from the bags. It is disgusting and unhygenic. The oat bread is also completely crumbled and wet. I am waiting for a response and demanding a full refund.

Date of experience: Sep 19, 2022

William Morris Guest

3 years ago

Quick delivery

Quick delivery. Products so far with good effects

Date of experience: Sep 16, 2022

Isabella Van Dijk Guest

3 years ago

helpful staff

Date of experience: Aug 22, 2022

Adrien Ross Guest

3 years ago

Awful experience

Awful experience, after one month without any updated re my order I wrote Cuatomer Service and they told me the item was having some delay but I they would sent it in some days, a week later my order was cancelled without previous notice and the reimbursement was below the amount charged.Never again.

Date of experience: Aug 01, 2022

Patrice Guest

3 years ago

I enjoyed this purchase very much

I enjoyed this purchase very much, as the whole thing was quick and tractable.

Date of experience: Jul 19, 2022

Igor Pham Guest

3 years ago

Good products and fast delivery.

Date of experience: Jun 27, 2022

Suzanne Clark Guest

3 years ago

A good experience

A good experience. Delivery is slow but they make that clear and the shipping prices make it worth the wait. I will use this company for all my needs.

Date of experience: Jun 27, 2022

Anna Howard Guest

3 years ago

The package was well packed

The package was well packed, though there were still a few pieces of cookies broken.The package was delivered without notification. You wouldn't know it has arrived if you didn't track it yourself.

Date of experience: Jun 25, 2022

Vernon Barnes Guest

3 years ago

4 first aid kits..never arrived!!

Ordered 4 first aid kits. They were meant to be delivered within 7-10 days. After 2 weeks I chased, and was told to wait a further 2 weeks. Over 1 month after ordered I was told they were returned by the courier after an error!!! I don't believe this at all. Terrible service the whole time. Never use this company for any important products.UPDATED - After receiving my refund I was emailed by Ninelife who had the cheek to request that I amend this review!! I couldn't believe the nerve...why would I amend this??...because they provided me with a refund for items I never received after waiting over 1 month for them...I don't think so...the experience is still the same. AVOID AT ALL COSTS!FURTHER - I was contacted by Trustpilot asking for more information about this case as Ninelife wanted to know more about it or the review would be taken down....firstly Ninelife know all about it and its a further attempt by them to have this review taken down. I sent Trustpilot all the relevant information, and they did the right thing and verified this review. I wish Ninelife had put as much effort into my order as they have in trying to get this honest review removed.