nixon.com

2
2 Based on 41 reviews

Nixon has been the premium lifestyle accessory brand of choice for independents, creatives, and free-thinkers the world over. What co-founders Chad DiNenna and Andy Laats started in Encinitas, California as a boutique line of watches exclusively sold at b...

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Average Rating

2

/
5

41 Reviews

5 Star
20%
4 Star
0%
3 Star
7%
2 Star
2%
1 Star
71%

All Reviews

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Review Time

Deb S.
Excellent online shopping experience!

I ordered a watch online, and the entire process was very smooth. When I had questions about my order, the customer support representative was incredibly helpful and went above and beyond to assist me. I highly recommend their products and customer service to everyone! Thank you!

5
Date of experience: Dec 19, 2025
Kristin
Exceptional customer support ❤️

I bought a watch online, and the experience was flawless. When I had questions regarding my order, the customer support representative was incredibly helpful and exceeded my expectations. I wholeheartedly recommend their products and customer service to anyone! THANK YOU!!

5
Date of experience: Dec 17, 2025
XaraenDream66
Outstanding customer service

The customer support representative I spoke to was extremely helpful. She went beyond her responsibilities to ensure my order arrived on time. I had opted for expedited shipping but didn't realize it would take longer due to engraving. After explaining my situation, she personally checked with the production team to ensure it would ship that day. Her dedication made a significant difference!

5
Date of experience: Dec 12, 2025
Matyteknouz61
Terrible experience

Terrible. Deceptive practices. They only feature their rare positive reviews on their website, so be cautious.

1
Date of experience: Nov 16, 2025
Christian F.
No return options from the UK

No returns are accepted from the UK. Be cautious, as returning orders from most countries is not possible. I was willing to cover the return shipping to France, but customs and duties also apply. I requested necessary documentation for the return but received no assistance. This should be clearly stated at the point of purchase.

1
Date of experience: Oct 03, 2025
BW67
Longtime customer disappointment

I've been a customer for over 25 years, purchasing numerous watches and other items. That will no longer be the case. I had a high-end automatic watch, which developed issues. After waiting weeks for repairs, I learned they couldn't fix it despite being the only ones to service it. They returned it with water still inside. I'm extremely disappointed and will seek other brands for my future purchases.

1
Date of experience: Sep 16, 2025
Timothy Johnson
Disappointed with quality

This is my genuine opinion after receiving my order. Upon unboxing the watch, I noticed it looked dull, possibly due to the gold tone. The bezel looks nice, but the bracelet and clasp feel cheap and lightweight. For the price I paid, I expected much better quality. I regret removing the protective plastic.

1
Date of experience: Sep 11, 2025
Roland
No response from customer service

I have received absolutely no response to my customer service inquiries via email, chatbot, or phone. It's been a week since my purchase confirmation, and I have not heard anything else. I urgently need an update on my order.

1
Date of experience: Sep 09, 2025
Jonny Scott
Fantastic watch (Fisheye)

This watch (Fisheye) is truly fabulous and feels high quality. I encountered an issue with delivery and taxes charged incorrectly, but the customer service team resolved it quickly and efficiently after I reached out.

5
Date of experience: Aug 19, 2025
CB51
Disappointed with recent experiences

I've been a loyal customer for years, having referred others to buy their watches. I experienced issues with my elite watch, which should have been covered under warranty. The recent customer service has been difficult, with attempts to charge for shipping. After much back and forth, I was informed that parts are no longer available, and I would need to pay for a new band. I have all original documentation. I'm frustrated with the excuses provided and will no longer support this brand.

1
Date of experience: Jul 22, 2025

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Business Details

  • Nixon has been the premium lifestyle accessory brand of choice for independents, creatives, and free-thinkers the world over. What co-founders Chad DiNenna and Andy Laats started in Encinitas, California as a boutique line of watches exclusively sold at board sports and fashion retailers is now a full range of watches, bags, leather goods, and accessories. Sold in over 90 countries, we've built a global following of people living unbound lives and bringing our products along for the ride.See more

  • language https://nixon.com

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