Review Time
⚠️ Exercise extreme caution with this service. The app functioned well, but there were unnoticed charges occurring without clear control. After the trial, it attempted to charge $42 — fortunately, my card was empty at that moment. Later, the service kept charging my card even though I had forgotten about the account. When I first reached out to the support team for a refund, I was told “no refunds.” Subsequently, I received another message indicating that they couldn’t cancel my subscription and that I had to do it myself, along with instructions. This appears to be a manipulative strategy aimed at confusing and trapping inattentive users. It took two months of persistent attempts to cancel everything. Only one representative ultimately resolved the issue, fully canceled my subscription, and deleted my account. I didn't receive my money back — and I can only hope I won’t incur further losses. Overall, the experience was very negative, though one genuine support agent did eventually assist me effectively.
I used the trial period of the service and was satisfied initially. So, I opted for the annual subscription due to its affordability, despite seeing poor reviews. However, about 20 days post-purchase, I faced rising issues over a week, such as high ping and packet loss while using the service for gaming. When I disabled it, the packet loss was eliminated, but I still had elevated ping. In another instance, the service failed to stabilize my connection and worsened my ping and packet loss. When I contacted customer support, they provided initial troubleshooting methods, but those didn’t help. Their final suggestion involved granting remote access for further checks, which I couldn’t agree to due to security concerns. I requested a refund of at least 75% of my payment, but they denied it outright. I paid $1.19 monthly for a year, and even though I hadn’t completed the first month, my request for a partial refund was refused. I’m warning others considering this service due to its low price; I feel scammed and wish to prevent others from falling into the same trap.
Initially, I enjoyed the trial of this service, which led me to purchase the annual subscription due to its low price. Despite the negative reviews, I trusted my trial experience. However, about 20 days post-purchase, I encountered increasing issues over a week. For instance, while using the service for gaming, I experienced both high ping and occasional packet loss. After disabling it, the packet loss vanished, but I still had slightly elevated ping. In another game, the service failed to stabilize my connection and instead made things worse. I contacted customer support, where they provided initial troubleshooting steps that didn’t help. Their final suggestion was to allow remote access for further checks, which I couldn’t agree to due to security concerns. I requested a refund of at least 75% of my payment, but they outright refused. I subscribed for $1.19 monthly for a year, and even after not completing the first month, my request for a partial refund was denied. I’m sharing this to warn others considering this service based on its low price, as I feel misled and want to prevent others from experiencing the same issues.
This service seems to be designed to exploit customers. They remove servers without any intention of reinstating them. I suspect the company is struggling and may soon shut down. It's best to avoid purchasing long-term packages, as you never know what might happen. They took my money and haven’t refunded it, and I have emails to support my claims.
I attempted the 7-day free trial for just one day, but afterward, they charged my bank for a full year even after I canceled my subscription and deleted my card information from the site. They did not issue a refund or anything similar. They seem to collect credit card information during the free trial and charge immediately. I believe they are scammers. I tried it for a day, but the service had poor server quality.
I just created an account on their site about a week ago, without subscribing to anything—merely exploring their offers. Today, I was charged 60 euros (which they don’t even offer as an annual plan) without my consent, despite not providing my credit card details. It seems they can somehow access my payment information.
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NoPing offers a comprehensive suite of gaming optimization solutions designed to enhance gameplay through ultra-low latency, increased FPS, and innovative features.
