Review Time
This company is a complete scam. They sent a cheap knockoff instead of what I ordered, which did not match the pictures at all. They misrepresented the product as available domestically but won't refund unless I pay for return shipping to an international location. Their claim of hassle-free returns is a blatant lie. They state they cover return costs for defective items but refuse to do so for incorrect ones. What I received was NOT the non-toxic doll shown in the images; it was a cheap, toxic knockoff. This is entirely the company's fault, not mine. I strongly advise against shopping here! The so-called empathetic responses to comments are insincere. I've been communicating with customer service for weeks, exchanging 16 emails. They know they are misleading customers, and purchasing from this site carries a high risk of disappointment. Interactions with customer service are time-consuming and yield no positive results, only hollow apologies from underpaid staff. This situation is disgraceful.
The products are terrible and unreliable. Avoid ordering from this company! The return process is frustrating, as they try to delay it and continually email you to accept discount offers, risking the expiration of the '30-day' refund period. They also do not cover return shipping costs. Customer service is dreadful, and the products do NOT MATCH THE PICTURES. Zero stars.
I ordered orthopedic trainers from their website on December 12 and have yet to receive a shipping confirmation email. I've sent customer service five emails, but none have received a response. Please avoid ordering from them; they are extremely untrustworthy.
Incredibly DisappointingI ordered a product in plenty of time to be delivered before the holidays. After several weeks of not even receiving a shipping notification, I reached out proactively to Nora Luxe and inquired about the status of my order. It was only then that they informed me that the product I ordered was now out-of-stock (it was available when I originally ordered) and that they did not know when they would get in a new shipment. Incredibly disappointing and awful customer service to not have informed me earlier, so that I could plan accordingly.I will never be purchasing anything from this store again.
This website is actively scamming people by selling fake products. I placed an order on November 14, 2025 for a "handcrafted Waldorf doll, approximately 13.78" tall, made from hypoallergenic, non-toxic, high-quality cotton and wool". I ordered Poppi in Style B, and her pictures show a doll whose body is made from soft materials, whose clothes are soft beige toned, who has booties that fit like socks and extend past her ankles, and is shown in a brown gift box. What I received was a cheap fake doll about 10" tall, made from stiff unmovable plastic, with different clothing than shown, missing hair in the back, and shipped in a cheap plastic bag. When I contacted customer service I was offered a 25% refund or to return the item and pay return fees when the only reason I want a refund is because they sold me a fake doll!
This website is actively scamming people by selling fake products. I placed an order on November 14, 2025 for a "handcrafted Waldorf doll, approximately 13.78" tall, made from hypoallergenic, non-toxic, high-quality cotton and wool". I ordered Poppi in Style B, and her pictures show a doll whose body is made from soft materials, whose clothes are soft beige toned, who has booties that fit like socks and extend past her ankles, and is shown in a brown gift box. What I received was a cheap fake doll about 10" tall, made from stiff unmovable plastic, with different clothing than shown, missing hair in the back, and shipped in a cheap plastic bag. When I contacted customer service I was offered a 25% refund or to return the item and pay return fees when the only reason I want a refund is because they sold me a fake doll!
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