Review Time
Worst bank to use, do not even try.It took 30minutes on the call without getting answered and then the bank will not allow me deposit cash and also it always have limited open times 10-15 while ut closes on weekends and Wednesday yet phome service is shit.Why bother? You will definitely get stranded.
As a long-time Nordea customer, I’m beyond frustrated with the recent issues I've experienced. While traveling abroad, the Nordea app suddenly stopped working, and now I’m stranded in a foreign country without access to my funds. Not only can I not manage my accounts, but I also can’t transfer money to my card, meaning I can't use it either. I travel with a minimum amount of cash on the card for safety reasons—ironically, this has now left me completely stuck.To make matters even worse, Nordea's customer service isn’t available on weekends, leaving me with no way to resolve this urgent problem. It’s shocking that a bank as large as Nordea doesn’t offer 24/7 support, especially when their app fails in such a critical way. Being abroad without access to your finances is stressful enough, but the complete lack of assistance makes the situation unbearable.If Nordea wants to keep customers, they urgently need to fix the reliability of their app and offer customer support when it’s needed most, especially for those of us who rely on their services while traveling. Until then, I cannot recommend Nordea to anyone who values financial security while abroad.
This bank is genuine trash. I’ve been a customer for 15 years, and services have continuously gotten worse. The customer service is slow to even respond, misdiagnoses problems and is generally useless. The internet banking is an absolute joke, I live in Asia (I have activated international banking) and I am never able to complete any online payments. Unsurprisingly all my other banking providers are able to provide well-functioning online banking services fit for the 21st century. Nordea has also blocked my card on 2 occassions without any prewarning. This makes this bank completely unreliable in cases of emergency. I’d recommend avoiding banking with Nordea at all costs.
I do crypto. Nordea fraud department flagged my transactions and put a block on my account. I notified them that I was happy with the transactions and arranged the release of the hold. They thereafter then placed another hold on my transactions. This time they also limited use of my card to in person card payments only. I once again informed them that I am happy with the transactions. They are insistent that I have been involved in a scam and refuse to lift the hold!This is my account. Surely I can decide what I want to do with it? To make matters worse, they broke confidentiality by contacting my mother about my account!!! Now I can't even buy a bus ticket because of the limitations they have set on my account! I am livid! This is the worst service! They are rude and disrespectful! I would never advise anyone to open an account with them! Certainly NO customer service! This bank doesn't even deserve the 1 star rating!
I have been a customer of this bank since i was a child (it had a different name in those days). I now live abroad and have a couple of old accounts. I have no access to my accounts and while trying to contact customer support, to be kind is to state it’s a complete waste of time. Totally useless and unhelpful. When I then came to Finland i discovered that you can’t even visit the bank without making an appointment first. After a lot of rigmarole I discovered that the bank had started taking monthly maintenance fees (I have never signed anything that i would agree to that) so I consider that to be a pure crime, a theft. Imagine if anybody else would do that?! I got absolutely nothing for that fee, no internet banking, no access to my account via phone or anything. So when visiting the bank I decided to close the account and wanted to withdraw the funds. (othereise the bank would eventually taken all the money). Even that wasn’t possible as the bank no longer has any cash. Imagine that! It’s like the worst nightmare but it’s reality. After a lot of pressing and puffing the bank staff agreed to transfer the funds to a savings account. I have no idea how I ever will be able to access those funds one day when i need the funds. I have written a long complaint to the bank explaining my precurious situation but I have never got any reply whatsoever. They simply don’t care!
Nordea might be OK for business customers, but absolutely nightmare for private clients.Internet and mobile banking works on sufficient level, but you are in trouble if you try to do something that internet banking does not support.Branches are few and far apart, no walk in times. Loans department does not even take call requests, so if you have to call them, you will queue up to 1 hour to get through.
Nordea seems to on purpose make the usual daily routines as hard as possible for you. Might be clients with kajillion euros on their accounts actually care about added security, but it was a nightmare for me. To login to their online bank you need 2 separate applications, and good luck trying to install it on your second iphone. Their phone support is awful, each time I called queue waits were over 10mins. Every aspect of online banking was excessively frustrating and difficult
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