Review Time
Make sure you read the return exchange policy; I went through at least 4 emails with them because I ordered socks that looked black (did not state color on the website; my fault) and they would NOT accept an exchange. My last email from them was quite rude.Hi ".... we DON't produce any black pairs of Explorer, unfortunately. The colours on the website is clearly dark blue."In other words, I'm the idiot. They never sent me the return/exchange policy but rather argued with me over color.Try Smartwool or Bombas instead. Excellent customer service there!Return Policy:We can offer you replacements at no additional cost if it falls under the criteria below:Items are faulty – damaged/broken or soiled upon arrival.We sent the wrong item – size, style, colour.Parcels that are lost in transit.Measurements are provided in the product description to help you get an accurate fit. We do not bear the responsibility of NON-RECEIPT or REFUSAL because the item does not fit.
My order arrived quickly with no issues. I absolutely adore these socks. I bought them for travelling to Tromso, inside the Arctic Circle, and my feet were toasty the entire time! They're soft, roomy, and washed very well if you treat them kindly. I'd have no hesitation in recommending.
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