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Just got my hands on the beautiful earring set from swashaa and I'm in love! 😊 The craftsmanship is superb and the quality is really good. The stone is shining bright and the design is elegant. Perfect for a casual day out or a night out with friends. Would definitely recommend swashaa for their beautiful jewellery pieces!
My experience with customer support has been extremely disappointing. The product arrived damaged, and when I requested a return or refund, they insisted on receiving an unboxing video. Unfortunately, they were not satisfied with my video since I had already discarded the outer packaging. I feel deceived and would not recommend their products.
I had a terrible experience. I ordered five products on November 28, and they were not delivered until December 6. When I called to inquire, I was informed that the items were out of stock and only a refund was possible. They showed no business ethics and failed to inform me that my order was canceled until I reached out. The tracking status indicated no progress. I would never recommend buying from them based on this experience.
I ordered a kids' bracelet and necklace. While both items were delivered, the bracelet was broken. I requested an exchange since my daughter liked it, but the replacement package contained the same broken bracelet. I did not expect this situation. Now, the order has vanished from my account, which is very concerning and feels like a scam. I'm extremely disappointed with this experience.
I encountered very disappointing customer service during my experience. The product arrived damaged, and when I requested a return or refund, they insisted on an unboxing video. However, they were not satisfied with my video since I had already removed the outer packaging. I feel they are scamming customers and I cannot recommend their products.
Avoid this product. I have been severely cheated by them. It took almost 20 days to receive the product in my location after the purchase date. The bracelet I received was unusable for my 12-year-old son. They also did not refund my money.
I ordered from their site on August 9 and have not received my order for over 20 days. When I checked with the delivery service, it showed as 'package missing.' I don’t understand why the company did not check this and left it to the customer. When I called customer support, they claimed it was not their fault and took no responsibility. This is the most unacceptable service I have encountered. If you want to save time and money, avoid purchasing from them.
The customer support and courier service provided are subpar. I wanted to return a product and had no issues with their gift card policy. After placing a return request, I received messages from the courier service, but no one came to pick up the order over several days. After this, I received no communication from the company. I do not recommend purchasing from their website. It's better to order from another platform.
This is a fraudulent company run by scammers. I ordered a chain with a pendant, but it does not fit. When I opted for a return/refund, they only offered a gift card valid for one month, which can be used to purchase from their limited selection of products. This clearly reflects their unethical practices. They seem more interested in taking money than serving customers. Think twice before purchasing, as you may end up with a gift card instead of a refund.
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