Review Time
I placed an order for new perches for my birds on January 14th, just before 2pm. The confirmation was prompt, and the order was sent to the warehouse, picked, packed, and dispatched to the delivery service by the end of the day. I received a notification that delivery was scheduled for Friday the 16th. To my surprise, at 3pm on Thursday the 15th, I got another update saying my parcel was out for delivery, and by 6pm, it had arrived—one day earlier than anticipated. The service from both the company and the delivery service was truly outstanding. Thank you for the fantastic experience once again.
Support after purchase is unfortunately inadequate. While the goods arrived on time, the costly travel cage I ordered for my pet was badly damaged. It was part of a larger order, packed with other items. Upon opening, it was clear the item had been sent in a damaged condition, not due to delivery. The box had been repaired. The support team was unhelpful and lacking empathy regarding my issue. I’m still waiting for my refund since before Christmas. I would not recommend this service, especially for expensive purchases.
Customer support post-purchase is lacking. While the goods arrived promptly, the expensive travel cage I ordered for my pet was damaged upon arrival. It was packed within a larger order, and it was clear that it had been sent out in this damaged state, not due to delivery mishandling. The box had been repaired. The support team was unhelpful and unsympathetic to my concerns, and I'm still waiting for my refund from before Christmas. I cannot recommend this service, especially for high-cost items.
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