Review Time
This website charges almost $700 less for a non binary identifying person compared to a male identifying person.This is absolutely stupid, since any male can identify as non binary (although technically speaking you can’t be anything other than your birth-assigned gender), so basically this company is making it cheaper for woke people which is discrimination against every single normal (normal as in anyone who is their assigned gender) person.
¡Claro, ahora lo incluyo!⸻Review:I’m giving NRMA a one-star review due to a really frustrating experience. On November 25th, they towed away my car and made a mistake with the model year—my car is actually a 2009, not a 2008. This error just added to the whole delay and all the extra costs we’ve had to deal with while waiting for a resolution. It’s been incredibly disappointing.
The customer service team were excellent. They were quick and efficient and solved issues in no time. My car was assessed and paid out quickly without issue. They were so helpful during the hail storm issues with damage to both car and caravan. I can not recommend them high enough.
I was misguided by NRMA customer services that i would be covered for the situation that had happened to my car , then upon claiming they started saying iam not covered NB this was on the same day , i assume they did that only not to pay for my claim, I proceeded to lodging a complaint through their system and was promised feedback which never came , i made a follow up call today only to be surprised that they had written in their system that the issue was resolved on call already, it seems they only care about taking money from me but when it comes to covering they don’t really care.
I have very little confidence or trust in NRMA insurance. They claim to offer unlimited windscreen protection, but when I went to make a claim it was incredibly difficult and immensely challenging, whilst being a protracted process!Despite a number of experts advising that I needed a genuine windscreen for calibration and safety, NRMA still refused, ignoring the advice and insisting on a generic part. The international call centres cannot understand our unique cultural context, making communication fraught. On one occasion I was rudely hung up on. Eventually, NRMA agreed to a genuine part, but this was only because their consultant hung up on me, not due to the expert advice. After all of this, it was only $300 extra for the genuine part! Very little when you consider the overall cost of my insurance!
Avoid like the plague.In summary, be prepared for the following in case of a claim with NRMA.- Lost time. Lots.- Aggravation. Lots.- Broken communication.- Completely idiotic, unhelpful (indian?) teams "handling" claims. Bad accent, and absolute inability to understand basic written instructions, it seems.The most unprofessional bunch there can be.Case ongoing, 6 weeks in, still no end in sight. I've already wasted upwards 8hrs with this just hanging on the line and writing emails.Multiple eff-ups from the start to the current stage.Multiple contacts to the complaints department just to kick the case forward to the next stage, even though it was all agreed upon the first time.It very much looks like they just don't want to work.
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