nucleusfinancial.com

4.2
4.2 Based on 201 reviews

Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of in...

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Average Rating

4.2

/
5

201 Reviews

5 Star
74%
4 Star
3%
3 Star
3%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Claire
Speedy resolution of query

5
Date of experience: Dec 09, 2025
Linda
Always have given me good service over…

Always have given me good service over many years

5
Date of experience: Dec 05, 2025
Martin
Professional Service

easy to contact and great manner, advice and resolution from Shelby.

5
Date of experience: Dec 05, 2025
Robert Bew
Thank you Hannah

I recently experienced an issue with an external company . Leading to a great deal of stress and anxiety. I contacted Nucleus and Hannah answered. What a wonderful experience, Hannah dealt with me in the most professional/calming manner .Hannah’s communication was excellent, very patient and helpful explaining the process in a simple way. A credit to the company. Thank you Hannah.

5
Date of experience: Dec 05, 2025
Jayne Benn
Easy to get through to Customer…

Easy to get through to Customer Service. Christopher answered my query, sorted it out straight away and was very helpful.

5
Date of experience: Dec 05, 2025
graham ritchie
good phone support

Had a problem logging in and it was resolved quickly

5
Date of experience: Dec 03, 2025
V helpful individual

V helpful individual

5
Date of experience: Dec 03, 2025
customer
Great customer service from Hannah.

Great customer service from Hannah.Wish all other companies had the same high standard.

5
Date of experience: Dec 02, 2025
Malcolm Brown
Excellent!!!

My dealings with Nucleus have always been excellent, and working with Simone in getting my request sorted today was yet another impressive example of the efficiency, effectiveness, professionalism and helpfulness of the Nucelus Customer Service Team in general (and Simone in particular this time around!). Thank You!!!!!

5
Date of experience: Dec 01, 2025
Andy Dawe
I haven’t bought anything to my…

I haven’t bought anything to my knowledge

1
Date of experience: Nov 29, 2025

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Business Details

  • Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
    We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
    Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.

    We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
    See more

  • email communications@nucleusfinancial.com
  • call 01312269800
  • language https://www.nucleusfinancial.com

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