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nucleusfinancial.com

nucleusfinancial.com

4.2
4.2 Based on 201 reviews

Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of in...

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Average Rating

4.2

/
5

201 Reviews

5 Star
74%
4 Star
3%
3 Star
3%
2 Star
4%
1 Star
15%
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Filtered Reviews

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Review Time

Ray Doughty
Queries perfectly

Christopher answered all my queries quickly and knowledgeably.

5
Date of experience: Nov 12, 2025
Kevin Neveu
I wished to make a withdraw from my…

I wished to make a withdraw from my account and contacted Nucleus. I spoke to Christopher who explained what to do in simple instructions. Could not have done better. Very professional .

5
Date of experience: Nov 12, 2025
Richard Speke
Friendly and helpful

Easy to get through on the phone, Christopher was very helpful and resolved my question quickly.

5
Date of experience: Nov 12, 2025
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Mr Martin Thomas
Sarah’s manner was very welcoming and…

Sarah’s manner was very welcoming and she was very helpful in working with me to resolve my log in issue.

5
Date of experience: Nov 12, 2025
Cumbrian customer
Invested my pension wisely and guided…

Invested my pension wisely and guided it through pandemic and got through the other side!

5
Date of experience: Nov 12, 2025
Eleanor Dewart
On line access help.

Was unable to register for on line access. Telephoned number provided. After going through security Chris was very helpful and stayed on the phone to guide me through the process. All so easy with help. Many thanks.

5
Date of experience: Nov 11, 2025
Neil Kirk
Excellent customer service and…

Excellent customer service and communication

5
Date of experience: Nov 11, 2025
Andrew
Quick answer to my call

Quick answer to my call, prompt and professional service and all sorted.

5
Date of experience: Nov 10, 2025
Customer
Spoke with Christopher who gave very…

Spoke with Christopher who gave very clear instructions as to log on…..it was my first time David

5
Date of experience: Nov 10, 2025
MARTINE MARIE ROBERTSON
My experience was efficiently

My experience was efficiently, and personably handled. I did not give 5 stars as I have not concluded the main part of the business, so will know then what I think all round.

4
Date of experience: Nov 06, 2025
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Business Details

  • Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
    We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
    Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.

    We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
    See more

  • email communications@nucleusfinancial.com
  • call 01312269800
  • language https://www.nucleusfinancial.com

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