Review Time
Consistent, fantastic support from every single member of the team we spoke to over a 3 week period. We spoke with 8 different support staff and each one was brilliant. It was a very worrying time for our family but because of their support it was a bearable time of great stress.
In a complicated world (I don't envy anyone over 60!) Christopher was eloquent, polite, patient and super helpful. Explained how to access my account with such clarity, the vast majority of any customer service companies would do well to be more "Christopher"
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Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.
We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
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