Name: nucleusfinancial.com
Telephone: 01312269800
Rating: 4.2

Richard Blight Guest

6 months ago

Efficient service! My query was quickly dealt with by a…

My query was quickly dealt with by a very friendly and helpful customer service lady.

Date of experience: Oct 14, 2025

Afshan Chowdhary Guest

6 months ago

Phone calls were attended promptly

Phone calls were attended promptly. Our request was adhered to and the relevant paper work was emailed to us ASAP.

Date of experience: Oct 13, 2025

Rex Pengilly Guest

6 months ago

Performance less than expected...

Payment was late and no explanation was forthcoming. Eventually after some days the payment turned up, but without any comment or apology.

Date of experience: Oct 11, 2025

cusvictor Anthony Miccoli tome Guest

6 months ago

They're very helpful

Very helpful and pleasant when I phone.

Date of experience: Oct 10, 2025

Lilian Yendole Guest

6 months ago

I had to ring to register for access to…

I had to ring to register for access to my correspondence and the lady who guided me through registering was very polite, efficient and patience. Thank you

Date of experience: Oct 08, 2025

Mr Keith Manning Guest

6 months ago

The staff member was most helpful

The staff member was most helpful. I was very impressed.

Date of experience: Oct 08, 2025

Julie Guest

6 months ago

Trust Worthy & Reliable Company

I highly recommend Nucleus as a company. Regular updates on my investments and fantastic support with any queries I may have. I feel safe in their hands and so pleased I chose them to invest my pension.

Date of experience: Oct 08, 2025

Denise Guest

7 months ago

Friendly, knowledgeable staff but insist on using last century's way of communicating.

I spoke to Christopher about two months ago as I wanted to update beneficiary details after making a will. He was friendly, clear in his instructions and seemed to have endless amounts of patience. It was my second phone call on the subject so Christopher gets a well earned 5 stars.What I don't like is that with all this new technology and security we have at our fingertips I have to go back to the 1980's to get anything done. It seems everything requires a phone call and completed forms have to be posted, emails are not accepted.As I'm in Australia I have a small window of opportunity to phone and I tend to forget, plus postage is lengthy and uncertain. I was told I would receive an email acknowledging receipt of the form I posted. That was two months ago and I haven't heard anything. So where is that form which contains so much private information?

Date of experience: Aug 28, 2025

Ernie Powell Guest

8 months ago

Impressed

Regular, Clear and precise Information

Date of experience: Jul 28, 2025

Cooper Coleman Guest

10 months ago

Had an online review of the company…

Had an online review of the company with others. No feedback at all, person that was conducting the review left the company but assured me that I would get a response. Once again companies let themselves down by simple communication.