nucleusfinancial.com

4.2
4.2 Based on 201 reviews

Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of in...

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Average Rating

4.2

/
5

201 Reviews

5 Star
74%
4 Star
3%
3 Star
3%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Mr ian jarvis
Prompt response

Prompt response. Short and concise answers.

5
Date of experience: Jan 06, 2026
C M Leigh
Excellent customer service from Simone

Simone answered my telephone query quickly and was very helpful. She efficiently diagnosed and rectified my website access problem. Good customer service overall.

5
Date of experience: Jan 06, 2026
Ione Bareau
phone answered quickly .

phone answered quickly .. a real person .. Marta who sorted out my log in issues within 2 minutes .. great service

5
Date of experience: Jan 06, 2026
Nicole was very helpful at sorting out…

Nicole was very helpful at sorting out my account registration for Nucleus Go. Very clear.

5
Date of experience: Jan 06, 2026
Mrs Hopkins
Call to customer service who resolved…

Call to customer service who resolved query swiftly and professionally

5
Date of experience: Jan 06, 2026
IAIN MOFFAT
Very helpful when needed.

5
Date of experience: Jan 06, 2026
Pam Phakey
Sarah was efficient and professional

Sarah was efficient and professional, not flustered with my slow reaction to some of the questions. She helped my fill my form and was extremely patient. I had previously filled them incorrectly so it was such a relief to have her guide me through it

5
Date of experience: Jan 02, 2026
Mrs Valerie Emans
Richard was very helpful to reset my…

Richard was very helpful to reset my password

5
Date of experience: Jan 02, 2026
david farmilo
Answered the phone quick spoke to a…

Answered the phone quick spoke to a human who spoke English ( Chris) and sorted out things straight away and unusual experience!

5
Date of experience: Jan 02, 2026
Robert Bryson-Ross
I had problems logging into my account

I had problems logging into my account. Christopher from Nucleus sorted it for me without drama or delay - I have to say I have been with them for many years. Problems are very rare and always solved without fuss.

5
Date of experience: Dec 31, 2025

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Business Details

  • Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
    We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
    Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.

    We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
    See more

  • email communications@nucleusfinancial.com
  • call 01312269800
  • language https://www.nucleusfinancial.com

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