nucleusfinancial.com

Name: nucleusfinancial.com
Telephone: 01312269800
Rating: 4.2

4.2 Based on 201 reviews

Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money. We provide access to products like ISAs and pensions, and a wide range of in...

Average Rating

4.2

201 Reviews

5 Star

74%

4 Star

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1 Star

15%

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Peter Neal Guest

2 months ago

My problem was sorted out quickly by a…

My problem was sorted out quickly by a lady who was easy to understand over the phone, she took time to explain clearly and waited until I had fully completed changing my pass word. Excellent help. Thank you.

Date of experience: Jan 21, 2026

MR M BOYCE Guest

2 months ago

Got the task completed and Sarah was…

Got the task completed and Sarah was attentive and a pleasure to deal with

Date of experience: Jan 21, 2026

Mark Nichol Guest

2 months ago

Shelby was really helpful and polite

Shelby was really helpful and polite. Excellent customer service from Shelby. Thank you so much.

Date of experience: Jan 21, 2026

Alyson Guest

2 months ago

My questions were responded very…

My questions were responded very efficiently but the phone line was not that clear. The information was double checked. Very good customer service

Date of experience: Jan 20, 2026

Alison Guest

2 months ago

I forgot my password to my account…

I forgot my password to my account which then led to my account being locked. Phoned Nucleus who dealt with the situation in a friendly and very efficient manner, making the whole experience stress free.

Date of experience: Jan 20, 2026

Karen Leadbitter Guest

2 months ago

Great customer service

Hannah was very friendly, professional, efficient and extremely helpful - I felt like I was in very safe and capable hands!

Date of experience: Jan 19, 2026

RR Guest

2 months ago

Simple problem but clearly dealt with…

Simple problem but clearly dealt with by very personable responder.

Date of experience: Jan 19, 2026

Norman Hornigold Guest

2 months ago

Great Customer Experience

I’ve just spoken to Shelby regarding a release of funds. I found her to be not only extremely friendly but very knowledgeable and efficient too.

Date of experience: Jan 19, 2026

Mairi B Guest

2 months ago

Made a phone call to Nucleus to enquire…

Made a phone call to Nucleus to enquire about pension withdrawals and spoke to Shelby who gave clear and straightforward information. Thank you!

Date of experience: Jan 19, 2026

Mr. neil grandy Guest

2 months ago

down again

I frequently use nucleus financials.I am surprised at how often it is unavailable.A financial product should not be unexpectedly down as often as this one is.Reliability should be better

Date of experience: Jan 17, 2026

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Business Details

Nucleus Financial Platforms is one of the leading investment platform groups in the UK, we work with around 5,000 adviser firms to look after over £43bn of their clients’ money.
We provide access to products like ISAs and pensions, and a wide range of investments including funds, equities and bonds.
Our scale and profitability enable us to invest in products, price and service. This will ensure our platforms meet the needs of advisers in helping them make the retirement of their clients more rewarding.

We understand that things like personal circumstances, life altering events, or health can sometimes mean our customers need some extra support from us. For more information on the support we can provide please visit https://nucleusfinancial.com/supporting-customers or speak to one of our team.
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email communications@nucleusfinancial.com
call 01312269800
language https://www.nucleusfinancial.com