numberoneshoes.co.nz

1.8
1.8 Based on 25 reviews

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Average Rating

1.8

/
5

25 Reviews

5 Star
20%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
80%

All Reviews

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Review Time

Linda Baker
Horrible experience

Horrible experience! I would give zero stars if possible. Terrible quality. I received two pairs of shoes, both arrived damaged. I contacted the support team four times without any reply. I sent photos with my emails but have been completely ignored.

1
Date of experience: Jan 11, 2026
Syd Bell
Terrible experience - avoid this service

Terrible experience! I would give zero stars if possible. The quality was unacceptable. I received two pairs of shoes, both damaged upon arrival. I contacted the support team four times with no response, and even included photos, but I have been completely ignored.

1
Date of experience: Jan 10, 2026
Geoffrey B.
Fantastic service from a local shop

Fantastic service from a local shop.

5
Date of experience: Nov 08, 2025
Arda
Uncomfortable boots

I bought a pair of size 7 wide boots. They felt fine in the store, but I had to drop down two sizes, which was odd. After wearing them for 4 to 5 hours, they became very uncomfortable and my feet kept sliding. When I tried to return them two days later, I was denied a refund due to store policy on worn shoes. It's disappointing to see a business profit at the expense of customers. I’ve decided not to support this company anymore and will advise others to do the same.

1
Date of experience: Oct 09, 2025
Elvis Kelly
Great online shopping experience

I ordered shoes one day and received them the next, exactly as described. It couldn't be better!

5
Date of experience: Sep 17, 2025
Terrible customer service

I bought a pair of sneakers for $240 but found them on sale. After cleaning them with a product, I accidentally damaged them. Customer service took ages to respond and then stopped communicating altogether. When I finally got a reply, they accused me of misusing the products. I will never shop here again due to their lack of support and understanding.

1
Date of experience: Aug 07, 2025
Jace
Disappointing school shoes

I bought a pair of school shoes for my daughter for $69.95 in February, and by July, they were falling apart. I was told it was 'wear and tear.' We also purchased a waterproof spray. I expected these shoes to last a year and be covered under warranty. I'm very disappointed with both the product and customer service.

1
Date of experience: Aug 02, 2025
Deanne Taylor
Poor quality shoes

Poor quality shoes! I've had pairs that didn't last a week without the paint chipping. I will never buy shoes from this seller again. It's unfortunate that their merger with another brand has tarnished its reputation as well.

1
Date of experience: Aug 01, 2025
Woodrow Lewis
Extremely dissatisfied

If I could give less than one star, I would. I'm appalled. I bought three pairs of school shoes for my son in 2025, and the first pair fell apart within a month. The store refused a refund and replaced them, but the replacements deteriorated quickly. I was accused of swapping shoes at school. After reaching out to customer service, they dismissed my concerns, despite providing receipts. Their lack of accountability is shocking, and their product quality is terrible.

1
Date of experience: Jul 18, 2025
Philippa Wright
Awful product quality

I would rate them zero stars if I could. The sandals I received were mismatched sizes despite both being labeled the same. Only one fit. They offered a refund but refused to provide a return label, leaving me to cover shipping. The quality was also very poor, and I will avoid this seller in the future.

1
Date of experience: Jul 01, 2025

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