Review Time
Utterly disappointing and misleading… the quality of the clothes is very poor… what is depicted on the website is completely different from what you receive. They claim not to offer refunds, and if you push for one, they suggest an exchange instead. Shipping is absurdly long and takes forever to arrive. This service should be banned and I will be reporting them to the relevant authorities. If you wish to return items, they provide nonexistent addresses in another country, making the cost and time absurdly high… I’m contacting my bank for a chargeback, as I have been trying to resolve this since December 24th. Avoid this brand at all costs; it's completely fake.
If I could give a zero rating, I would. The items finally arrived, but they were not at all what I expected and the quality is terrible. I've sent over six emails without any response. I paid through a payment service and have involved their dispute team as well. Save yourself the trouble and avoid ordering from this seller. The customer service is non-existent, and the clothing is below market standards. I am very disappointed since both items were meant as Christmas gifts; they were so bad that I felt embarrassed to do anything with them, so they remain in their packaging, ready to be returned, as they are only suitable for the trash! If the company happens to read this, please don't bother with discount offers; the items are awful and I simply want a full refund, including the return shipping costs, as they do not match the description. I shouldn't have to pay for this.
I have reached out multiple times without receiving any response. I'm attempting to obtain a full refund, but I have little confidence in this process. The service seems to be fraudulent, as the items I received are of poor quality and the wrong size. They do not respond to emails, and purchasing from this seller feels like a guaranteed loss.
I got a faulty item with missing button holes on the pyjama top. I’ve sent three emails to the service but haven’t received any reply. They seem unwilling to provide instructions for returning the item and obtaining a refund.
This website is definitely a scam! I spent £35.00 on a jumper for my son, and it was nothing like what was shown online. I tried to return the item according to their 30-day return policy, but after sending numerous emails for a return address, I received no replies. Now I’m stuck with a poor-quality item and have lost my money. Avoid ordering from this website!
I ordered two jackets, unsure about the sizes due to confusing charts. While both jackets were somewhat acceptable, they didn’t match the photos. We decided to keep one but want to return the other. Naturally, they aren’t responding to my return request. I regret not checking reviews before ordering. They seem to target younger audiences. It's better to shop elsewhere!
I ordered a black tracksuit for my son two weeks ago and have been trying to contact them. There’s no available phone number. It’s frustrating that no one has replied to my emails. They claimed they would respond within 48 hours, but I’ve heard nothing. This is unacceptable.
I ordered a winter coat for my daughter, originally priced over £70 but discounted to £42. The online image looked identical to what she wanted, so I purchased it. When it arrived, I was incredibly disappointed; the quality was shocking, and it didn’t match the picture. The coat felt poorly made. I wouldn’t have bought it if I had seen it in a store. Trying to return it has been a nightmare; my requests for a return label have gone unanswered. I feel conned and robbed. From what I’ve read in other reviews, it seems unlikely that I’ll get my money back. Save yourself the trouble and buy in a store where you can assess the quality and easily return items!
I ordered an oversized tracksuit; it arrived, but the quality is poor, with joined material in one arm and loose threads. The website claims it’s a cotton blend, but the label says polyester. I requested a refund as they advertise a 30-day free return policy. Instead, I was offered a 20% refund, then 40%, but was told I must pay for return postage to get a full refund.
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