Review Time
I don't understand how anyone who actually slept with a Nuzzle pillow could give it less than 4 stars. I'm a side-sleeper that moves back and forth quite a bit, but tend to favor resting more on my left. I think it's because years ago I read that lying on your right side is unhealthy, as it puts pressure on critical organs. [Look it up!]Getting back to the rating; I didn't care much for both linings, as it makes the pillow too big and thick. This is not even healthy as it breaks the horizontal alignment of your neck. Once I removed the smaller/thinner lining, it was perfect. With just the one bigger lining, I give it 5 stars!
While the pillow is well-made, it was not for me. I had read the rave reviews on their site, but they omitted some important facts. The reduced price was $49. However, by the time shipping and handling, as well as taxes and insurance were added, the total was $71.93. The pillow comes with two inserts and an outer cover. The inserts arrived shrink-wrapped to fit in a smaller box. If you have to return the pillow because it doesn't fit your needs, you are stuck putting the pillow into a larger box and paying for shipping. When I inquired about the return address so I could return the product and get a refund, customer service tried to get me to keep the product and accept a 25% refund of $17.25. I packed up the pillow, went to the post office to return it, and it was going to cost me $74 to return it. That is more than the pillow. There is no way I could stuff the pillow and the inserts into the original box. I returned home after locating a smaller box and packed it up again. I went to UPS. It was going to cost me $49 to return the product. At this writing, I am trying to figure out how to shrink-wrap the pillow and return it in the same box. Wish me luck. I do NOT recommend this product. If I had read the reviews here on Trustpilot, I would never have ordered the pillow to begin with. I hope others read my review and think about it before purchasing from this company.
Sadly for me, I believed the hype. I wanted this pillow to be all that it was "guaranteed " to be, that my neck and shoulder pain would magically disappear on night one- or at least by the end of week one. No, Sir. Just a pillow. A rather expensive pillow, to be sure, but a pillow like all the rest. You put a case on it, put it at the head end of your bed and lay your head on it to go to sleep. No magic, no special support, no disappearing pain, no better or worse than any other pillow except that it costs more than most. And that "guaranteed " stuff? Nonsense. If you use it, you own it. Of course you don't know that until you already have it. Im old enough to have known better. Too bad for me.
I originally wanted to order 1 pillow then like a dumb as I changed order to 2 pillows. I emailed well over 10 times & called for order to be canceled. Got charged $142. Received 3 pillows & 2 pillow cases. When finally got ahold of their "customer service", I asked to talk to supervisor. Was told wasn't one there. Asked to be transferred to shipping dept, was told couldn't do that. The next day, I shipped it through FedEx. Cost me $56 to ship it back to them. So essentially, I'm out $200 for crap don't even have. Nothing was opened in box. They've had their product back since Dec 1, 2025. As of Jan 20 still no refund. I'm calling Better Business Bureau to see if they can get refund back.
Pillows are great. However, took almost a month for them to ship. Than shipped to wrong address, in another state. Many phone calls and emails to customer support before getting them to ship to correct address. They say you need their special pillow cases. Can get better pillow cases at Walmart for far less. When my order finally arrived it was incorrect. After the crummy customer service, I finally just asked for a refund for the missing items. They refunded part of the product price but not the whole. Will never do business with them again.
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Bij Nuzzle kun je terecht voor de mooiste en meest zachte items voor je kleintje. Stuk voor stuk gemaakt van natuurlijke, hernieuwbare en verantwoorde materialen.
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