Review Time
AWFUL customer service…would not help me to resolve a lost order. Royal Mail said that as the sender they needed to contact them but NVLTY refused and had told me there’s nothing they can do.
Will be disputing with my bank and will not use this company again. DO NOT recommend.
AWFUL customer service…would not help me to resolve a lost order. Royal Mail said that as the sender they needed to contact them but NVLTY refused and had told me there’s nothing they can do. Will be disputing with my bank and will not use this company again. DO NOT recommend.
My order was placed on the 28th January 2026 it was placed before the cut of date for next day delivery which I paid for we are now on the 3rd of February my items haven’t dispatched and I have no update I want my money back now as you’ve failed to deliver my item within the time it was promised this company is so frustrating to deal with
Ordered a puffa jacket in September for my daughter for Christmas (thinking ahead and budgeting in advance). Item arrived in good time, I was happy with the quality when I checked it so I put it away. Daughter was really happy but, within 3 weeks of wearing it one of the press studs came off one of the sleeves. I emailed NVLTY to see if they could supply a replacement stud or advise and was told point blank that they couldn't and because of the length if time I'd had the jacket there was nothing they could do. Personally I think this is pretty poor service, nothing like going above and beyond for your customers.. not what I expected and I wouldn't recommend.
I ordered for jeans and it showed it was very much available. After waiting for long , they now sent me an email that it was out of stock and I had to get another one to replace. I feel this just wastes time and it’s very annoying
If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay attention to the ever-changing trends in fashion.
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