Review Time
Absolutely the worst customer service I've ever had. It would be more accurate to state that this company has no customer service at all.I ordered running boards for my truck, but I ordered the wrong size. I admit it - my fault. But I've been trying to communicate with them for days now, and all I get is vague, non-specific emails, clearly designed to make any return so difficult that customers eventually give up and leave them alone.All inquiries or questions must be submitted by email. It takes at least 24 hours, often longer, before you receive any response. Today I tried calling them, and I was told that since my initial contact with them had been by email, they couldn't help me over the phone!To add insult to injury, their last email mentioned a 20% restocking fee. I was not advised of any restocking fee before my purchase.I don't have the time or patience to play their email games any more - I'm done.
OEDRO is a great company stands by there product. Had a issue with rubber being sliced. They were quick to say they would fix the problem. But after looking and watching YouTube video. Found out that rubber pieces were their for shipping as to not bend hinges. Removed rubber and Truck Cover fits better now. Their was no instruction that said remove rubber before installing. Everything is good now, I am a happy camper.
This company is the worst!!!! I paid $600 for a bed cover, used their drop down menu, they sent the wrong one. I told them I would like to return it and get the correct one in exchange. They would only answer my email once a week. Now they are saying they will send $100 for me to keep the wrong one. That is the only option? I told them I would pay to ship it back for a refund as I had no need for it. They will not do it. They said to sell the wrong one on Facebook? What!?This business is a scam! Do NOTORDER FROM THEM!!! They need to be investigated for fraud. Buy at your own risk!
Ordered a trunk bed mat for my 2015 ford and it doesn't fit. I emailed customer service to initiate a return. Customer Service advised that I need to take photos of the ill fitting mat as well as a 20% stocking fee upon return. However, I can settle for a $15 return and keep the item. Never have I ever! First time purchasing from this company and my last. The mat is too bulky for my truck bed. Don't purchase anything from this company.
What kind company the phone doesn't work !!!.I order bed cover for my pick up truck 2019 Silverado 1500 LD so they send to me the wrong size and my order was specif right so now I want to return and they want to charge me return fees , so why I have to pay if the company made a mistake.20% fees to return to pay for their mistake no away.My review it's 0000 and I will never more deal with this company and I will tell don't make deal with OEDRO
I would give zero stars if I could. Purchased running boards and rust started after just one Wisconsin winter. This year is second winter and rust has exploded all over. These should never be sold where there is significant amount of winter weather. I will scrap this garbage this spring and never purchase anything from this company again.
I purchased an under seat storage box for my 2023 RAM. The installation instructions were rife with misspellings and vague, to the point it wasn’t understandable without many trial errors. It required 8 large bolts and two torx screws be removed. I actually threw it in the trash, then later retrieved it and will make another attempt. Customer Service was prompt but said they couldn’t provide any better instructions and I should turn it over to a professional.
I recently purchased and installed one of their steps for my Jeep. Fit and finish were exactly as I expected. A heavy textured coating without any noticeable flaws. Packaged well and shipped relatively quickly. I only have one critique. EVERYTHING was black except the carriage bolts that secure the brackets to the pinch weld. Of course the only bolts visible from the topside are stainless. Come on guys! Otherwise satisfied for now. Time will tell to see how they hold up.
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2019 best rated floor mats, bumpers, running boards, led lights & headlights for Jeep Wrangler, Chevy Silverado, Dodge Ram, Ford 150.
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