Review Time
I purchased off Walmart.com what was listed as a Acme Furniture Neptune II Bookcase Captain`s Bed WITH Optional Storage/Trundle - Navy and Gray. They only sent the trundle! After many calls and emails they absolutely refused to honor the item as described and finally Walmart has issued me a label to return it. After reading so many negative reviews here and with the BBB I have no hope they will actually refund my money. These people are SCAM artists. Don't know why Walmart is doing business with them!!!
Do yourself a favor and do not purchase anything from this business. If the item you ordered is not in stock you will not be informed at checkout. They will take your money and send you notification that your order is being processed and all is good, even though the item is out of stock and may take weeks or longer to ship. Should you ask to cancel your order and request a refund, they will procrastinate even further by stating they will have to verify with the warehouse if your order has shipped or not, even when they well know it hasn't. They will give you the run around. Oh and check out the BBB complaints filed against this business.
Item arrived missing parts table top damaged. Manufacture defect no holes drilled in top and unable to attach to frame. Box delivered full of holes I was not home or would of refused delivery. Their refund policy is unfair and you have to pay for shipping and restocking fees. I would not recommend making purchases from this company.
I purchased a fan through Walmart, thinking that the return policy would be Walmart's and not the horrible and unreasonable OJ Commerce policy of you pay to ship it back for mega bucks on a 16lb fan. They don't make their policy obvious and you are tricked into assuming you are buying from Walmart and can bring the item to your local Walmart store for a return. The address they gave me was inaccurate, calling their city Grapevine, when in actuality the zip code was a Dallas code. My FedEx business account rejected it. Still waiting find out if I can change the label to Dallas from Grapevine on my return. Don't buy from these people. Read all these other reviews. Same complaints. I could understand if I had bought the fan on OJ Commerce website, but when you shop on Walmart's site, you think you are buying from Walmart. I've already sent a complaint to Walmart headquarters.
BAD COMPANY...selling stuff on Walmart.com - beware when ordering from Walmart if OJ Commerce is the shipper, you're screwed, cause you'll have to pay to return and it has to be basically unopened or they don't accept the return.I order a desk chair from Walmart, received, assembled it, hated it as it is uncomfortable. I disassembled and took to Walmart, which is 1 hour away, to return it. They said I had to deal directly with OJ Commerce. #1: I have to pay to ship it back, which is $50 for a $90 item #2: they don't accept product back that has been assembled.BUYER BEWARE!
I ordered a queen headboard from these folks by mistake. I bought it on the walmart.com site. I hadn’t even open the box when I realized I had the wrong size I needed a king. They did not sell king so I returned it to Walmart who told me I could not return it there I had to return it through the vendor. I called the vendor and emailed and they told me I would have to spend the shipping to return it. The shipping is 250 I paid 251 for the headboard so that’s not gonna happen. Do not buy from these people. They would not even send me a shipping label and deduct the amount of their shipping cost back from my refund. Beware
DON’T BUY FROM THIS COMPANY! I have been going back and forth with this company for one week. I have requested a refund for a product that is warehouses in Chino, CA only one hour away from me. They claimed the product was back ordered until May And now they want me to wait another 2 weeks for a delivery because my product is sitting in a doc “waiting” for FedEx. Overall a waste of time and un necessary hassle.
Do not buy from this company. I ordered a bunk bed from them 4 weeks ago and it just came in 2 days ago. I called to cancel a week ago and was told I can return the item but I'm responsible for paying the shipment back to them !!! every shipping company charges at least $280 for shipping for a big package.. I will not be ordering from them again.
This company is terrible I ordered 2 mini loft beds with desk and dresser. After receiving just the desk and dresser no bed and nothing for the second bed- I contacted them which whoever checks their emails clearly doesn’t pay attention. I had to explain multiple times that I receive only 2 items. Finally I they provided tracking return slips to send the items back. This whole thing has been a mess. Yet they keep asking me about the bed they never sent!!! Do not buy from them!!!!!
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OJCommerce is a leading online retailer offering a wide range of furniture, home goods, and lifestyle products at competitive prices. We’re committed to fast shipping, reliable service, and customer satisfaction from purchase to delivery.
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