Review Time
Old Navy is another company no longer worth shopping at. They've offshored their customer service, and they are entirely unhelpful now, as they waste your time with fake pleasantries. I'm getting so, very, incredibly tired of offshored customer service that then becomes an incompetent waste of time when you try to deal with them. For example, when I called earlier, one agent refused to help, and then refused to connect me to his manager, so I gave up and tried again with a different agent, and that agent disconnected without cause. It's just not worth it to me to deal with this level of aggravation anymore. Good riddance.
During my visit today, the representative asked if I wanted to sign up for discounts without clarifying it was for a debit card. As a 17-year-old with a new debit card, I felt pressured to sign up, and now I need to contact my bank to cancel it.
I visited a store today and at checkout, the representative asked if I wanted to sign up for discounts, without clarifying it was for a debit card. As a 17-year-old who just got my own debit card, I felt coerced into signing up, and now I have to contact my bank to cancel it.
I placed an order on Nov 5 with expected delivery in 5 to 7 business days. I received an email saying delivery was scheduled for April 2025! I called customer service, and they confirmed it was a mistake. The package arrived on Nov 12 but not to my mailbox as indicated. After further investigation, I discovered that the shipping label was poorly printed, causing confusion for the postal workers. The website needs improvement, but I managed to locate my package.
I have been a loyal customer for years. On April 7, I tried to use a store cash reward and placed an order, which was canceled as suspicious. I reordered using PayPal, but it was canceled again. This is unacceptable! I have accumulated special coupons, but I can't use them!
I was making a combined purchase when I was told one item was for pickup only, which didn't work for me due to my disability. I called for assistance, but the representative suggested I cancel the item instead of offering a solution. I was shocked by the lack of consideration for my situation. It seems customer service has lost its way, prioritizing rules over respect and support for customers.
Today, I had an incredible moment while shopping! For the first time, I saw sizes XS and 4X together on the same rack. This moment of inclusivity almost brought me to tears. Throughout my adult life, I've often had to shop in separate sections for my size. Today, I felt celebrated for who I am! It's about time retailers embrace inclusivity. Well done!
I ordered items from multiple stores, and everything arrived except for one item. When I reached out for assistance, I was offered a refund but had to handle the reordering myself without confirmation of availability. The representative should have offered to process a replacement instead. I ended up wasting a promotional credit. I won't be returning anytime soon.
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