trudiamonds.co.uk

4.7
4.7 Based on 1.3K reviews

The Allure Of Diamonds Without The Price...

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Average Rating

4.7

/
5

1.3K Reviews

5 Star
86%
4 Star
6%
3 Star
3%
2 Star
2%
1 Star
3%

All Reviews

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Review Time

Bettinaluca
Love my jewelry from here, but one letdown...

I love my jewelry from here, but there was one disappointing item. I bought two rings before Christmas, and if I spent over a certain amount, I received a free bracelet. It looks very cheap and far better in the catalog. I intended to give it to my granddaughter for Christmas, but I just couldn't do that as I knew she would be disappointed.

3
Date of experience: Dec 05, 2025
sam3414067
Beautiful packaging, but surprisingly small

The item arrived beautifully packaged, but I was shocked by the actual size of the ring. It appears lovely and substantial online, yet the real product is tiny. Opening the box felt like searching for a paper clip in a swimming pool! Consumer protection agencies should advocate for changes in laws to prevent companies from advertising items that don’t match their descriptions. In some countries, it’s illegal to misrepresent product sizes and details, and we should consider similar regulations. I’ll keep it for my daughter since tiny is her preference; otherwise, I would have returned it immediately.

2
Date of experience: Dec 04, 2025
Brielle Reed
Doesn't match the advertisement...

The item came beautifully packaged, but I was taken aback by the actual size of the ring. It looks lovely and substantial online, but the real item is quite small. Opening the box felt like searching for a paper clip in a swimming pool! Consumer protection agencies need to push for changes to laws that prevent companies from showing items that don’t match their descriptions. In some countries, it’s a crime to misrepresent product sizes and details, and we should adopt similar rules. I’ll keep it for my daughter since small is her style; otherwise, I would have returned it right away.

2
Date of experience: Dec 03, 2025
Xander S.
Absolutely fantastic service

Absolutely fantastic service. I encountered a delivery issue with my order, and after just one email, it was resolved quickly and to my satisfaction. I will definitely make more purchases from here.

5
Date of experience: Nov 17, 2025
Mike Price
Helpful customer support despite website issues

Even though I faced problems on the website, the customer service was incredibly helpful when I called. I received the ring I wanted in time for my holiday. Many thanks for the quick service and delivery.

5
Date of experience: Nov 11, 2025
Roberta Cook
Excellent customer assistance

Excellent customer assistance. I had trouble applying a voucher, and they helped me right away. The necklace is stunning, very subtle and classy. The stones are shiny and sparkly, so I'm extremely pleased. Highly recommend.

5
Date of experience: Nov 11, 2025
Katey C.
Wonderful company to work with...Great...

Wonderful company to work with...Great service...friendly staff on the phone...I am always very satisfied with my jewelry pieces...crafted to high standards...also well admired.

5
Date of experience: Nov 05, 2025
Chala_Mami_7
Extremely helpful and polite assistant

Extremely helpful and polite assistant.

5
Date of experience: Oct 14, 2025
Lottie Butler
Very good service.

Very good service.

5
Date of experience: Sep 30, 2025
WB36
Fantastic products and service.

This was my second time purchasing from the company. I spoke with a representative who assisted me in placing the order. It arrived safely and on time. My partner and I opened the package together and were both thrilled with the ring; it looked beautiful on her finger. The second box contained a matching necklace, which also looked stunning around her neck. The company offers a great range of products, and we will definitely buy again. Thank you for the excellent customer service.

5
Date of experience: Sep 29, 2025

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