Review Time
garbage. The items I received are very low quality, after waiting a month for them to be delivered. I can understand waiting some time for delivery, but not a month for the lowest quality I have seen in clothing articles to date. The description described a cozy jacket, but the item I received is actually paper thin material resembling a wind breaker with a cheap zipper. The boots are made of thin plastic. VERY disappointing.
What a scam. My package w iced today after more than a month. The sizing is off from the measurements in the website, the supposed winter jacket wouldn’t protect during any bad weather. So flimsy and disappointing. Went to see return policy and the site is down. This looks like a scam
I waited 40 days for my order — forty days! — only to receive a jacket made from cheap, flimsy material. I honestly feel foolish for spending $$$ on something that looks nothing like what was shown online.Olivia & James, this is unacceptable. If you want customers to trust your brand, deliver what you promise.To anyone thinking about buying from them — beware. What you see online is not what you’ll get.
🚨 Warning to others! 0000 rating!Don’t fall for this brand. It’s completely misleading. They make it seem like it’s based in Canada or coming from Vancouver. There’s no physical store here at all. My order took almost a month to arrive, and the item were cheap, fake, and nothing like the pictures. This company feels like a total scam — a waste of time, money, and patience. Save yourself the frustration and avoid this brand altogether!!
I strongly advise avoiding Olivia & James Vancouver. In my experience, this does not appear to be a legitimate business. The items I received looked nothing like what was advertised online—the quality was extremely poor, the sizing was inaccurate, and nothing matched the photos on their website.Their return “policy” is deeply concerning and feels intentionally structured to prevent customers from getting their money back. You are forced to forfeit a significant portion of what you paid, or ship items back overseas at your own expense—something that is not clearly disclosed before purchase.Based on my experience, this operation comes across as deceptive and misleading, and consumers deserve to be warned. I believe this website should be reported to the Better Business Bureau and other consumer protection agencies.
SCAM!!! Don't but anything from these scammers! Their products SUCK - they are cheap pieces of garbage that look nothing like advertised and use crappy, cheap material. Arms were WAY to short - not human proportions. They will refund you max 25% after you realize it's impossible to return the item to them - they give you a PO BOX address in the Netherlands that no shipping company even recognizes as being real. Total scam crap.
Terrible experience! Waited forever for my order to arrive. The order finally arrived and they shipped me the completely wrong size. I ordered a 2XL and they shipped me a SMALL! Contacted customer service and they told me I have to pay 30% of the cost for them to ship me a new one even though THEY messed up the order. Absolute garbage! A scam company for sure!
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