oliviaandjames-vancouver.com

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1 Based on 41 reviews

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Kate Soloman
Sham!! Do not give them your money!

Ordered because company was "Canadian". Placed my order September 3rd for two events one for the 19th and the other for a wedding the 27th, received both dresses the 28th of September. Contacted customer service regarding refund, they sent me a refund address in The Netherlands! Shipping with tracking that far away was ridiculously expensive. Dresses were of poor quality and fit...needless to say I am stuck with them receiving a measly 25% off my total order.Poor customer service, sham advertising, poor quality...shop elsewhere!

1
Date of experience: Sep 27, 2025
Karen Howarth
Placed an order on 09/24/25

Placed an order on 09/24/25, today is 10/15/25, and I am still waiting. They provided me a tracking # that is useless and provided no information. I have emailed several times and all I get is the same generic response. Thought I was purchasing from Vancouver, obviously not the case. I requested a refund and was told no.

1
Date of experience: Sep 24, 2025
Tara Weltz
Just terrible

Just terrible. Looks like it's from Vancouver Canada...it's not! I ordered over a month ago and haven't seen my order yet. Super disappointing. I thought I was ordering from Canada.

1
Date of experience: Sep 14, 2025
Kerri VanSteenbergen
SCAM

I ordered my item, and 35 days later, it still has not arrived. When I contacted Customer Service, they refused to give me a refund and told me to continue waiting for my package, even though they also told me it would only take up to 22 days to arrive. DO NOT ORDER

1
Date of experience: Sep 09, 2025
Gessica Ribecco
SCAM!!!

SCAM!!!! Markets the company as a Vancouver based company. Took 2 months to receive order. Order was cheap junk shipped from China. Requested a refund. They say you have to pay for shipping and ship back to the main office in the Netherlands. DO NOT ORDER FROM THIS WEBSITE!!!!!! SCAM!!!!!!!!!!!!!!

1
Date of experience: Sep 08, 2025
Dianne Habib
Product is cheap garbage from China

Product is cheap garbage from China. Returns are impossible to receive refund as you have to return product at your expense which is more than value of product. Products look like something you would buy from a discount/clear out store! Site looks like it is selling Canadian product but it is all overseas garbage. Pictures are all AI generated. Definitely does not match actual product. Paid by Amex which originally reversed charge. Company sent documents saying they offered refund, but customer declined, which Amex accepted! Provided pictures of site and actual products to Amex showing not representative of site. Disappointed in both.Beware of anything on the site. Product is not wearable. Sweaters went into garbage.

1
Date of experience: Sep 03, 2025
Loren
A total Scam site

A total Scam site Takes visa and visa knows it’s a scam Never deliversHave to fight with them for money back

1
Date of experience: Sep 02, 2025
Rodrick Smith
Total crap

Total crap, Marketed and sold as designer clothing from Canada. Cheap cheap cheap Chinese garbage imported and sold from the Netherlands. I've bought clothing from Temu with much better quality and at less than a quarter of the price. DO NOT BUY FROM THIS COMPANY.

1
Date of experience: Sep 01, 2025
NOT Recommended to buy from this company

I ordered two items from the online site in early August. It took a month to arrive. the clothes were cheap, sewn incorrectly and of very poor quality. I emailed for refund/ return and was told the options of return to oversees factory - at my cost - , exchange for other items or get a partial refund to my credit card. It would be too expensive to return overseas. I looked into an exchange for new items and they would not give me a discount on the items - as promised in correspondence, they would only apply $78 or the $98 I orginally paid to the exchange. I finally asked for the partial cash refund and they only refunded $19 of the original $98 I paid. A TOTAL RIP OFF! DO NOT ORDER FROM THIS STORE

1
Date of experience: Aug 29, 2025
Jamie
Horrible company and clothes

Horrible company and clothes. Avoid at all costs Waited 2 months and had to fight together the order. Tracking is fake and will drag order

1
Date of experience: Aug 19, 2025

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