Review Time
If I could give this negative stars, I would. This company is a total scam. They are not some small, charming boutique but a company that's based in China. When the gorgeous sweater I ordered online arrived, I was flabbergasted at the shoddy quality. The sleeves, which should have been long and past my wrists barely went past my elbows. The neckline was irregular and the workmanship (the knitting) was so bad. When I tried to return it, I was told that they could give me 10% partial refund (they issue a 10% refund while you keep the item), they can give me a 50% store credit, or I can get a full refund if I return the item and pay for shipping myself. Uh...no. Shipping to China isn't cheap.
I would rate this as zero stars if possible. The clothing quality is subpar and not as advertised. Despite claims of ‘satisfaction guaranteed’, the return procedure is absurdly complicated and expensive, as returns must be sent back to overseas.
Everything seemed impressive on the website. The sweater looked like it was a genuine knit, but it turned out to be just a T-shirt print. The earrings, advertised as pearls, were low-quality plastic. I strongly discourage purchasing from this seller; they likely spent a fraction of what they charged me.
Everything looked appealing on the website. The sweater appeared to be a real knit piece, but it was just a T-shirt print. The earrings that were labeled as pearls were actually cheap plastic. I strongly recommend avoiding this seller; they likely spent only a small fraction to produce the items they sold me for a significant markup.
The items I received look nothing like what was shown on the website. One was supposed to be a hooded sweater, but it turned out to be a cheap hoodie with a sweater design printed on it. The other item was advertised as a nice fall sweater, but the colors that arrived were bright and childish. Be cautious, the price isn't worth the deceptive practices. They are making the return process very difficult, insisting on a photo of what I received. I have a bad feeling this will end up being a loss for me.
The item I received was far from what was advertised. When I attempted to return it, I was told it was not possible since I received exactly what I ordered. However, I could return it for a replacement, but there would be a restocking fee and shipping costs. This has become a costly lesson in thoroughly checking sites before ordering.
One of the sweaters was indeed a knitted piece, but the other was just a painted sweatshirt. I strongly recommend against ordering from this seller. They offered a replacement for another item but wanted an additional shipping fee. I've decided to take this as a learning experience and check reviews before making any future purchases. It's unfortunate because the items advertised looked cute, and at least one of them I received was decent.
This experience was absolutely awful, and judging by the other reviews, it seems to be a common issue. The products were subpar; I couldn't even fit my head through the turtleneck openings, and they looked nothing like the pictures online. The return policy was similar to others, and when I reached out, they offered 20% back without a return, which would have cost me $116. With the deduction, the 20% was better than nothing. Also, be cautious as there are other sellers online with identical products, suggesting multiple store names. I will not be returning.
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