one.al

1.1
1.1 Based on 20 reviews

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1.1

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5

20 Reviews

5 Star
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2 Star
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1 Star
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alticc
very slow speeds, way slower than promised and to say that it's unstable would be a massive understa

very slow speeds, way slower than promised and to say that it's unstable would be a massive understatement. wifi goes out randomly, sometimes fluctuates to 1mb/s MAX then goes to 200kb/s, connection resets very frequently, and is overall just a horrible experience. please never buy this crappy wifi because their promised speeds are 300mbps while in reality i get max 2mbps.

1
Date of experience: Feb 19, 2026
alticc
very slow speeds

very slow speeds, way slower than promised and to say that it's unstable would be a massive understatement. wifi goes out randomly, sometimes fluctuates to 1mb/s MAX then goes to 200kb/s, connection resets very frequently, and is overall just a horrible experience. please never buy this crappy wifi because their promised speeds are 300mbps while in reality i get max 2mbps.

1
Date of experience: Feb 19, 2026
Evisa Mene
Very bad service

Very bad service. The internet usually does not work. I paid for roaming and was not able to use it properly. It would work for one minute and then stop for two hours.It is pointless to pay for a service that is not actually provided. I will definitely change the company.

1
Date of experience: Jan 15, 2026
Griselda Shehu
Horrible costumer service

Horrible costumer service

1
Date of experience: Jan 03, 2026
Megi Elezaj
Terrible service

Terrible serviceI signed a contract with ONE Albania and have had no internet for almost a month. It works only for a few days, then stops. They don’t answer calls and cut my internet without explanation. Completely unprofessional. Do NOT recommend.

1
Date of experience: Jan 02, 2026
Brayan Lami
Just a bunch of scammers that rip you…

Just a bunch of scammers that rip you off especially when you sign a contract with them.

1
Date of experience: Oct 12, 2025
Dori Idor
I switched from Vodafone to One because…

I switched from Vodafone to One because of the offers they advertised. However, after switching, I was told I was not eligible for the offer. This feels misleading and dishonest.

1
Date of experience: Aug 30, 2025
hyoka_
They are liars

I arrived on Tirana at 1st of July. At the airport I bought the tourist pack for 21 days from one. They told me that would work until 22 of July, the day that I would leave from Albânia .The pack stoped working on 20 of July. I went to a One store to ask what was happening? They did not helped me and even laugh at me. They tried to tell me that it was normal, and I was not understanding that already passed 21 days. Do you want an advise, stay away from this operator.

1
Date of experience: Jul 21, 2025
DC65
Inexplicable exorbitant charges

This morning my wife received a call from UK which lasted less than one minute. Following receipt of text messages from O2 our UK provider, it transpires that she has incurred a charge of £150 for a 50 minute call to/via One Telecommunications.

1
Date of experience: Jun 05, 2025
Reba Long
They don’t even deserve a one star.

They don’t even deserve a one star.I bought a sim card in the airport of Tirana for 26€ and the guy told me it will work in 5minutes, for more than 2 days it didn’t work.I went to their shop in city center the staff is the worst rude unprofessional, they kept laughing child behaviour.And then today I have a return flight ✈️ and i told them did you receive the refund email? He said at first yes then he said no I told you to go to the city venter and get another sim card making me feel dumb.At the end he gave me my money and saying quote (dont come back).These people are just madness unpolite so rude.and the agence inside the airport i wanted to make a complaint they said they are not responsible for the other store lol which is crazy.Its a franchise isnt it.Anyway please be careful for these thiefs they steal your money!!!! Do not buy from them

1
Date of experience: May 06, 2025

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