Review Time
Mahesh Nanavare, was extraordinary in helping me set up my DFY. He took the time to work through all issues like my Cloud Funnel not appearing on my side all though it came up on his. I would refer all users who need DFY support to request his specifically and will reach out for him in the future for all my support desk needs! Awesome job Mahesh and I thank you!
The service team quickly recognized and addressed my issue. The problem was resolved efficiently once we initiated a remote session. The only delay was related to the technicians' working hours, as they are located in a different time zone. Being in Ottawa made direct communication a bit challenging. However, there were no language barriers; all communication was conducted smoothly in English.
🚨 Deceptive Auto-Billing & Extremely Poor Service – Avoid At All Costs! I had an incredibly disappointing and frustrating experience with the company and their product. ❌ Unauthorized Auto Subscription At the time of purchase, I clearly opted out of auto-subscription, yet the company reactivated auto billing without my permission and charged me again. ❌ Unstable & Unusable Software During the first month, the software only functioned twice. Even then, I had to contact the support team multiple times and wait 2–3 days just to get it activated, rendering the software nearly unusable. ❌ Charged Again After Cancellation I had cancelled my subscription within the first month, but in the following month, I was charged again. Upon receiving the bank charge notification, I immediately reached out to their support to cancel and request a refund. ❌ Refund Denied Without Justification Despite confirming the cancellation of my subscription, they denied my request for a refund on the second charge, claiming refunds are only applicable for the first month — even though this charge was also made through unauthorized auto-subscription. ❌ Poor Support & Deceptive Practices The support team is slow, unprofessional, and shirks responsibility. It seems their system is designed to extract subscription fees rather than provide a dependable service. ⚠️ Final Verdict The company exhibits deceptive billing practices, unreliable software, and very poor customer service. I strongly recommend avoiding this service to prevent financial loss and frustration. This service is not trustworthy.
🚨 Unauthorized Auto-Billing & Terrible Service – Avoid! I had a very disheartening and frustrating experience with the company and their product. ❌ Unauthorized Auto Subscription I clearly opted out of auto-renewal at purchase, yet the company reactivated it without my permission and charged me again. ❌ Unstable & Unusable Software In the first month, the software only functioned twice. On those occasions, I had to reach out to the support team repeatedly, waiting 2–3 days just to get it activated, rendering the software nearly unusable. ❌ Charged Again After Cancellation I canceled my subscription in the first month, yet I was charged again in the second month. Upon receiving the charge notification, I immediately contacted support to cancel and seek a refund. ❌ Refund Refused Without Justification Even after confirming the cancellation, they denied my refund request for the second charge, claiming refunds are only available for the first month—despite this charge being from unauthorized auto-renewal. ❌ Poor Support & Deceptive Practices The support team is slow, unprofessional, and avoids accountability. It seems their system prioritizes extracting subscription fees over providing reliable service. ⚠️ Final Verdict The company demonstrates deceptive billing practices, unreliable software, and poor customer service. I strongly advise everyone to steer clear of this company to prevent financial loss and frustration. This service is not reliable.
I've been a loyal customer, having purchased almost every product they release, and I can confidently say they've earned my trust and business. What sets them apart is their excellent reputation in the industry, which is well-deserved. They continuously improve their offerings based on user feedback, reflecting their commitment to quality and reliability. I must also commend their customer support team, which is genuinely among the best I've encountered. They're responsive, knowledgeable, and truly care about resolving issues quickly and thoroughly. If you're considering any product from them, I wholeheartedly recommend them. Whether you're a first-time buyer or expanding your collection, you're in great hands with this company.
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