Review Time
Customer service was excellent. From the time I processed for the transfer to the activation date, everything went smoothly. All the staff I spoke to were very helpful.
I know it depends on who you get. Chartwell One NZ really gave me amazing service, the guy I dealt with had knowledge and did his best everywhere. I walked out happy. Phone conversations with the fibre team went really greay for me as well. I have not had a day of bad connection with mobile or fibre. I use the internet to great extremes and download huge file all the time without any delay
I've been with this company ever since it first started out as Bell South, since NZ has taken over it, I had only 3 technical issues that was by upgrades and sorted within a few minutes of me calling them.
The service center are polite and courteous and do all they can to assist with anything I ask and tell them about, if the company continues to perform like this I have no issues of staying with them.
Having had a prepay account for some years I wanted to stick with One NZ for a new fibre account. I had no problems getting this installed or managing my account online. Value for money in my opinion.
“My experience with One NZ has been great because the mobile network is very reliable and I almost always have strong coverage where I live, work and travel. Data speeds are fast enough for streaming, video calls and using apps without lag, which makes everyday use very smooth. I also like that I can manage my plan and services easily online, which saves time and means I don’t usually need to call support.Overall, One NZ is doing really well with its network quality, 4G and 5G coverage across most of New Zealand, and ongoing investment to keep improving performance for customers.
First, resolve the system problems, then focus on enhancing staff quality. The skilled individuals who excelled seem to leave, and the current team often appears either in training or disinterested unless there's a sale involved.
Even one star is too generous. The customer service is absolutely ineffective. You end up speaking with an automated system that wastes your time, repeating the same issues without resolution. They failed to send the code, yet insisted that I hadn't entered it correctly! Completely unhelpful! It's incredibly frustrating dealing with this company every single time!
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One NZ is the place for all your mobile, broadband and business needs. We're operated by locals so we can invest more into the things New Zealanders care about.
We believe in the magic of technology and aim to create a safer, simpler and more connected Aotearoa for Kiwi and Kiwi businesses.
