Review Time
Diabolical service. Ordered a set of power tools they arrived with an EU plug charger.
Contacted the company who promised to send an UK charger.
Nothing arrived. Every day for the last ten days they've been sent the same message with pictures. Two human responses "we'll send the right chargers." Now it's automatic repeated responses (probably AI) wanting details and pictures. I have screenshots of every single conversation.How do you contact this company? Are they even in the U.K.?! Going to seek legal advice on Monday.
Diabolical service. Ordered a set of power tools they arrived with an EU plug charger.Contacted the company who promised to send an UK charger.Nothing arrived. Every day for the last ten days they've been sent the same message with pictures. Two human responses "we'll send the right chargers." Now it's automatic repeated responses (probably AI) wanting details and pictures. I have screenshots of every single conversation.How do you contact this company? Are they even in the U.K.?! Going to seek legal advice on Monday.
I have send a mail to Onevan regarding a tool that is not working. I have also tried their chat and also to write a message on whatsapp and also a message via Facebook. Until now i haven’t heard anything from Onevan. Very bad customer service.
Ordered a 2800Nm red impact with UK plug, blue one came in instead ( not a big deal ) however it came with a EU plug which I cannot use , tried to contact company via email multiple times , social media , messages, and nothing , nobody is getting back , found it very poor and disappointing to spend over 100 quid on a something that i cannot charge and the company don’t even bother replying. Never again
Tool look's good but when I need to loosen the wheel bolt she just stop to work and I need to disconneet the baterry and put it back and do it again and again so doesn't work properly!I am not satisfied and not recommend to anybody!!
I ordered a cordless air blower through a third party. There are certainly no complaints about the quality or price. Very good, to be honest. However, my package was incomplete; a cable to charge the battery was missing. It was sent from the original manufacturer , OneVan, from Germany to Belgium with an extra battery, but it did not arrive. DHL was unable to deliver it according to the tracking code.They suggested contacting OneVan directly for further help.
I purchased a Brushless Electric Lawn Mower from this seller through AliExpress. When the order arrived, I found that the machine was broken. I contacted the seller, and he said he would send me a replacement part, but he **completely refused to issue any refund**, even a partial one.I agreed to receive the replacement part. However, when it arrived, it turned out to be just a **plastic piece** from the lawn mower – not a proper or useful replacement. I had already sent the seller clear photos showing that **the wires were cut and some buttons were missing**.Unfortunately, the machine was completely unusable, and I have now thrown it in the trash.
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ONEVAN offers high-performance cordless power tools designed for professionals and DIY enthusiasts. From impact wrenches to chainsaws and angle grinders, our tools deliver durability, power, and excellent value. Trusted for quality and innovation, ONEVAN helps you tackle every task with confidence—anytime, anywhere.
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