Review Time
I opened a new checking account recently and tried to transfer funds shortly after. I was told I had to wait six days for the funds to settle, even though they received the full amount quickly. It felt like they delayed access just to profit from my money. Attempts to communicate were met with an ineffective automated system. After three weeks, I decided to drive three hours to the nearest branch, withdrew my funds, and closed my account. After reading other reviews, I realized how lucky I was to escape. Others faced much longer issues. It seems the service operates with malicious intent. Anyone considering getting involved should prepare for ongoing difficulties and potential significant losses. Legal action may be necessary to protect your funds.
This is the most frustrating experience I've ever had. I opened a new checking account recently and tried to make a transfer shortly after. I was told I had to wait six days for the funds to settle, even though they had the full amount immediately. It felt like they were just trying to profit off my money while denying me access. Every time I tried to communicate, I was met with an ineffective automated response system. My funds were generating income for them, not for me. After three weeks, I decided to drive three hours to the nearest branch, explained my situation, withdrew all my money, and closed the account. Reading other reviews made me realize how fortunate I was to escape. Others have faced much longer issues. It seems like the service operates with malicious intent. Anyone thinking of engaging with them should brace for ongoing troubles right from the first transaction and potential losses that could be significant. If you're considering it, legal action might be necessary to safeguard your funds.
This card should only be used as a backup. The customer service is slow and unhelpful, which is incredibly frustrating. Their verification process is a nightmare, requiring extensive personal information and then making you wait 20 days for a physical letter. They often block your card without warning, leaving you in tough situations. Save yourself the trouble; this card isn't worth it.
The app is terrible. After a simple transfer, my card was locked. I spent over an hour on the phone trying to unlock it, only for it to lock again later due to 'suspicious' transactions. The app asked for my full bank account number, which I couldn't access because my account was locked. I ended up stuck on the phone again just to retrieve my own information. This entire process is a frustrating mess.
My experience with the credit card has been positive overall, including dispute resolutions. However, I recently had to dispute a charge and was asked to send proof only via fax or mail. It feels like we're stuck in the past with these outdated methods.
The service is pathetic and unprofessional. They refused to accept a new phone number for verification, insisting on the old one, even though I had a reference number. I'm eager to withdraw my funds from a company that seems clueless and unhelpful.
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