onyxjourney.com

3.8
3.8 Based on 40 reviews

...

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Average Rating

3.8

/
5

40 Reviews

5 Star
61%
4 Star
10%
3 Star
0%
2 Star
7%
1 Star
22%

All Reviews

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Review Time

Mercedes
To all current and future users of this brand,

To all current and future users of this brand, I recently acquired two toiletry bags — the 9L and the 7L — and I must say, the quality is truly remarkable. The feel of both bags is premium and exceptionally durable. I am genuinely excited to travel with them. The service provided is absolutely exceptional. They respond quickly, kindly, and professionally to any questions or inquiries. This is undoubtedly the best customer service I’ve encountered. My family will be very pleased with their new travel makeup bags. Once again, I wholeheartedly recommend these toiletry bags. They are worth every penny. Best regards,
A loyal and very satisfied customer!

5
Date of experience: Dec 09, 2025
Chazz Howard
Impressed by durability and design

After getting the Hybrid 38L with a front-side pocket, I was genuinely impressed by its strength and thoughtful design. (I highly recommend this suitcase.) A few weeks after my purchase, I opted for a protective cover from a reputable brand, and I’m truly pleased with that choice. The cover is made from durable plastic, ensuring it will last. It fits the 38L perfectly and will definitely help keep my suitcase in great condition for a long time. I highly recommend this cover to anyone with a suitcase from this brand for excellent protection.

5
Date of experience: Dec 05, 2025
Lorinda Smith
Incredible suitcase cover!

After I got the Hybrid 38L with a front-side pocket, I was truly impressed by its durability and design. (I highly recommend this suitcase.) A few weeks later, I decided to buy a protective cover from a reliable source, and I’m really glad I did. The cover is made from very sturdy plastic, ensuring it will last a long time. It fits the 38L perfectly and will certainly keep my suitcase in excellent condition for much longer. I highly recommend this cover to anyone with a suitcase from this brand for optimal protection.

5
Date of experience: Dec 05, 2025
Abigail Adams
Frequent traveler with cabin luggage...

I’ve been traveling frequently with this cabin luggage for a year. One front wheel broke, but the warranty came through! I was very pleased with their prompt service. Within 4 days, I received a replacement for the same cabin luggage. 😃 Thank you! 💙

4
Date of experience: Nov 28, 2025
Jake Cooper
Excellent quality and modern design

I purchased a cabin suitcase, and it was shipped the same day. The suitcase feels sturdy and is very easy to maneuver. The interior, in particular, is exceptionally well-crafted.

5
Date of experience: Nov 18, 2025
AM36
Quick delivery

The delivery was very quick, and the suitcases are fantastic.

5
Date of experience: Oct 30, 2025
Luther Foster
Quality concerns

I don't want to complain about the quality, but a suitcase built for travel should withstand delivery, especially one with a lifetime warranty.

1
Date of experience: Sep 24, 2025
Seth Fisher
All is well

Everything is great! 🤩

5
Date of experience: Sep 22, 2025
Genevieve Wright
Poor customer service, great suitcase

UPDATE: They requested more information, which I provided, but there's still no resolution! Save yourself the trouble! The suitcase is great, but the warranty process is frustrating. Someone needs to review the warranty process and the slow response times on messaging. I'm tired of the delays and broken links, and after following up, they say the link worked. I initially submitted the warranty on September 20, and as of October 14, it still hasn’t been addressed. With so many suitcase options with lifetime warranties, this experience isn’t worth it.

1
Date of experience: Sep 20, 2025
EastSide31729
Unsatisfactory after-sales service

I will comment on the products once I’ve used them. Waiting a week for a response to six messages regarding an issue is disappointing. I expected better. I wouldn’t recommend them due to unresolved issues. Updated on September 25 after receiving a reply. I sent the promised photos and have followed up with five more messages since then, but I haven’t received any further response.

1
Date of experience: Sep 13, 2025

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