Review Time
I ordered a phone case for my daughter for her 13th birthday on 2/28/25. We never received the phone case. I have now sent at least 6 emails inquiring about the missing phone case. I have received 3 responses saying they were looking into it. Then they offered an upgrade on the case I ordered and said I would get a discount on a future order. When I responded a day later I got no response again and no phone case in the mail. I’m so over it! This is the worse customer service experience I have ever had. This company is a scam. Do not buy anything from them! Thanks a lot Jelly Case for making my daughter’s birthday less joyful!
Third time!The only way I get a response from Jelly Cases is if I write an angry review. It has been 10 days since I got an email saying "Mary" was personally checking on my order. This is nonsense. A scam? I do not believe I will ever see my case and cannot seem to get through to a person. I want the case or a refund.
Like other reviewers, Jelly Cases has stolen my money and never sent me a phone case. I emailed them yesterday and told them I would make every effort to warn other unsuspecting buyers that their company is a FRAUD. They are a storefront only that uses their website to advertise some really nice phone cases but they take the money and never mail any products. I’m going to the Better Business Bureau next!!!
If I could give less than one star I would. I’m trying not to shop Axxxxx, so I bought here. The prices are ridiculous (4xs what I would spend elsewhere), but I did it anyways. We’ve been waiting about three weeks for our order. I contacted Jelly Cases 3 times and they have not responded. It would be nice to know I’m not getting charged (or I will be refunded) for something we never received. Stay away from this company!
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