Review Time
When I realised the postcode was incorrect on my order, I contacted Customer Service and Ellen arranged for the bag to be intercepted by Royal Mail and returned to Osprey where the the address was amended. She was very helpful and kept me informed of progress, for which I am grateful. The parcel has arrived and the Margot is a great addition to my Osprey collection.
I bought a £95 phone bag from the company, which was supposed to fit a purse, phone, and keys—just essential items. However, the website's claim was inaccurate and misleading. I wanted this bag as a Christmas gift for my sister, but her phone does not fit, regardless of whether it's in its case. The zip won’t close, making the bag unfit for purpose. I'm quite frustrated. I wanted to treat my sister to a high-end bag after a challenging year, so this is particularly upsetting. The company needs to be more accurate in their advertising regarding the bag's size suitability.
I had to return a Christmas gift intended for my son's wife, as she preferred a smaller purse and ordered one directly herself. The representative in Customer Services was exceptional, making the return process swift and hassle-free. I truly wish more companies operated like this! Thank you, and I would definitely recommend the brand for their lovely leather products and outstanding customer service.
The backpacks are of great quality! I ordered one as a Christmas gift for my boyfriend, but we had to return it due to size. We ordered another, which is also excellent. I had an issue with tracking my second order due to a wrong email, but the representative from customer service was very helpful in resolving it so I could receive it on time. Thank you!
I ordered a £95 phone bag from this company, which was said to be large enough for a purse, phone, and keys—just the essentials. However, the information on the website was misleading. The bag does not fit my sister's phone, even without its case. The zip won’t close, making it unfit for use as it poses a risk of falling out. I'm very frustrated. I wanted to treat my sister to a nice bag after a tough year for our family, so this is very disappointing. The company should not advertise this bag as suitable for phones, especially large-screen ones, or be clearer in their descriptions.
I had a mini panic when a Christmas present for my wife was delayed. I spoke to a representative on December 23rd, who confirmed it was lost and sent out a replacement via next day delivery, which arrived on the 24th. Crisis averted, and I can't fault that level of customer service!
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OSPREY LONDON is the British luxury leather company established by Graeme Ellisdon. Renowned for our vintage-inspired sumptuous leather bags and accessories for men and women, the OSPREY LONDON collection includes homewares and much more
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